Haughan
Fraudsters, using false advertising
- Delivery speed
- 1
- After sales
- 0.5
- Customer-friendly
- 1
- After sales
- 8.2/10
- Customer-friendly
- 8.8/10
- Delivery speed
- 8.6/10
327 reviews
Liz Redfearn
Disappointing and misleading
- Describe your experience with this company here
- Disappointing and misleading
- After sales
- 1
- Strengths
- Items were cheaper
Gaby Wesley-Smith
Fantastic! Ordered with no problems and arrived on the other side of the world in New Zealand in 9 working days. Saved 35% on retail price here (includes cost of shipping and duty). Only advice I’d give is to avoid domestic duty if you can. It would’ve been cheaper for us to do 2 smaller orders to avoid duty and pay for shipping twice, rather than pay duty here in NZ
- Strengths
- Speed and price
- Improvements or suggestions
- Info in international duty, even though it’s not your concern, it does impact customer satisfaction. Even just a link to an info site would be good.
- Product of service:
- Riviera Maison Wallpaper
Muhammad S Khan
Extremely bad experience, had to pay 45 pounds to clear shipment from customs. Website has UK domain so I expected there won’t be any customs charges. I took 2 weeks to receive the item.
- Would you recommend this company?
- Nee
- Order status updates
- 0.5
- Improvements or suggestions
- Tell everyone that you ship from Europe so there will be custom charge for shipments to UK
C J Hazle
Very very poor
- Information on the website
- 3
- Describe your experience with this company here
- Very very poor
- Customer-friendly
- 3
M Patel
Not great. Ended up paying duty on my wallpaper which cost more in total then buying from my country. No one emailed back from customer support so I had to call instead
- Strengths
- Jordy emailed back sufficiently when I called
- Improvements or suggestions
- To say duty will be added if buying from abroad. Better email support
- Product of service:
- Wallpaper
Rebecca Westwood
Disgusted
- Delivery speed
- 2.5
- Strengths
- Wallpaper is lovely
- Rating (in stars)
- 0.5
Anne Hibbert
Ordering and payment easy. Item arrived in good time and was in good condition.
- Strengths
- Ease of ordering. Good service.
- Improvements or suggestions
- None
- Product of service:
- Wallpaper
Lisa
poor
- Describe your experience with this company here
- poor
- Response time
- 0.5
- Delivery speed
- 1
Lisa
Very poor. Company don't explain that orders will be delayed at UK customs with additional charges to be paid. Bad customer service.
- Information on the website
- 0.5
- Improvements or suggestions
- The website states.co.uk - but it is not a UK company. The website makes no mention that orders will be held in UK customs until further taxes are paid. So basically you are not clear how much the wallpaper will cost you at the point of ordering. I sent an email, but it was ignored. Managed to get through to call centre. The employee made out that it was my error for not understanding worldwide tax and customs systems, and reiterated to me that we were not part of the EU!
- Response time
- 0.5
Sarah
Not great. Delivery time advertised as 2-5 days and it took 17 (with no communication about this). Shipping stated as £0 and I was then asked to pay £60 for import duty and collection fees before the delivery could be made. I realise this is because the UK is now (sadly) no longer a member of the EU but the potential for these charges should have been made clear at the time of order. I made a complaint about these things and was told that the costs were because UK is outside of the EU and the price I paid was tax free (not at all clear when I ordered). Re the delay in delivery they just said the shippers were busy. I accept these are not the fault of the company but if there’s a huge delay to delivery time and a huge import fee to be paid there should be a warning on the website. I would not have ordered from this company had I known.
- Improvements or suggestions
- Website should make clear there will be duties to pay once the goods arrive in the uk and delays to shipping should be communicated to the customer
- Strengths
- At least responded to my complaint with an explanation but not an apology.
- Product of service:
- Wallpaper
Stephen Walker
Poor - ordered over 2 weeks ago but not arrived. Emailed query about delivery date but no response and I don’t know what to do
- Improvements or suggestions
- Deliver goods ordered and paid for - respond to queries
- Customer-friendly
- 3
- Would you recommend this company?
- Nee
Shirley Innes
OK
- Strengths
- Website easy to use
- Ease of ordering
- 2.5
- Response time
- 0.5
Paulina Awobotu
Excellent service. Good quality product. Discount when buying bulk.
- Improvements or suggestions
- None
- Strengths
- Fast delivering, excellent tracking system
- Product of service:
- Wallpaper
Glenis Frew
Excellent - could not have been better!
- Would you recommend this company?
- Ja
- Describe your experience with this company here
- Excellent - could not have been better!
- Response time
- 5
Reviews
Wallpaperwebstore.co.uk collects company reviews at Feedback Company. The company collects reviews independently.
Wallpaperwebstore.co.uk has achieved the following results:
Average score: 8.7/10- 327 collected reviews
- First review written on 27 september 2015
Wallpaperwebstore.co.uk
Wallpaperwebstore.co.uk is Europe's largest wallpaper supplier, with customers all over the world, in our company, the needs and wishes of our customers are valued very high. Our team is therefore completely dedicated to meet with our customers wishes.
Contact
Wallpaperwebstore.co.uk
Dorpsstraat 11
3299 BB Maasdam
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