P.W. Akkerman

Reply P.W. Akkerman:

Dear Alexandre,
Thank you for your review.
You did not receive your order because the postal companies failed to deliver it to you. We have had to contact them multiple times before finally... Dear Alexandre,
Thank you for your review.
You did not receive your order because the postal companies failed to deliver it to you. We have had to contact them multiple times before finally receiving a reply, one month later. We understand your disappointment, but unfortunately we were depending on the postal companies in this case, and as long as they don't get back to us (because it takes them a while to do an investigation on missing parcels), there is no update we could have given you and not much more we could have done. We kept you informed as good as we could.
After finally having an outcome and receiving your order back in our store after it was missing for three weeks, we made a full refund as you requested.