Reviews

SCL Rotterdam
9.3 / 10
75 reviews
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95% of the customers recommend this company.

Information on the website
9/10
Expertise of our service
9.2/10
Service response time
9.4/10
Was communication with our team clear?
9.2/10

75 Reviews

F.G Hibma

10/10

Super bedrijf alles perfect gedaan en afgeleverd

Strengths

Perfect

Improvements or suggestions

Perfect

Pavlin Mladenov , Classic Cars BG EAD

10/10

I am happy to work with professional. I have tranquility that everything going correct. Highly recommend SCL Rotterdam

Strengths

.

Improvements or suggestions

It would be good the client to receive up-to-date information from SCL on transport stages more often from the responsible person.

Edward Yerage

2/10

I want to list the log I kept for my dealing with SCL Rotterdam; then you can judge whether or not you want to use this company:

1. The vehicle was picked up at my house in Germany on... I want to list the log I kept for my dealing with SCL Rotterdam; then you can judge whether or not you want to use this company:

1. The vehicle was picked up at my house in Germany on 29 Feb 2024.
2. I was led to believe that I would get my vehicle delivered to me at the latest on 22 March (per 2 Feb email).
3. I was told that once my vehicle was picked up, it would take 20-25 days under normal circumstances (per 2 Feb email).
4. The container that my Jeep would be on was not booked until 22 March (per 22 March. email). SCL Rotterdam had my vehicle for 23 days before it was even booked to come back to the USA.
5. After several attempts to ask my vehicle’s whereabouts, I was told, "I would have updates shortly.” Fearing my vehicle had been stolen due to the lack of communication, I contacted my insurance company for guidance. Once I informed Rotterdam SCL of this action, they started to give me updates (per 3 Apr email).
6. As of May 10, I still did not have my vehicle, nor have I been contacted to inform me when I will receive it. (promised 22 March – today is 10 May = 49 days late, and counting).
7. I did my due diligence and planned my family’s logistics for the 22 March date. I had to extend my rental vehicle to compensate for the time gap ($3,222).
8. If it weren’t for the grace of the freight-receiving entity, I would never have had any tracking information regarding my vehicle (emails can be provided upon request).
9. Vehicle arrived on 16 May (55 days late). The driver told me that if it wasn’t for the freight-receiving entity in Baltimore, I wouldn’t have gotten my vehicle for at least 10 more days. The inside of my vehicle had mold growing on the seats and smelled like mildew. I had to immediately get my car washed both inside and out.
10. A receiving fee of $2,465 was assessed that was not included in the fee, although it was highlighted in the contract that there would be a receiving fee (read the fine print), the total (just for shipment) ended up totaling $7,643.09 which is roughly half of what my vehicle is worth. If you add up the cost of the rental car extension, I paid $10, 865.09 for this.
11. The company offered me a 100 Euro discount for my troubles (per 14 May email). I respectfully declined.

Strengths

The customer service rep was nice.

Improvements or suggestions

Don't promise things or even mention things you do not intend on doing.

Andrey

10/10

Simple, honest and perfect

Strengths

Simple process, honest pricing and friendly staff

Improvements or suggestions

None really

Anatolii

10/10

Fast and furious. Actually just a good employee who are responding and willing to help

Strengths

Accuracy, there was a glitch in the documents done by RDW and the team had spotted and solved it asap

Improvements or suggestions

None

Vlad Andrei

10/10

Best pros on the market! Highly recommended!

Strengths

Communication, prices , quality

Improvements or suggestions

None these guys are the best in Market !

Ludwig

10/10

Great service end to end and loved working with everyone from SCL. Covered all my needs with importing my car from the US. Would recommend to anyone doing the same. They offered a few helpful... Great service end to end and loved working with everyone from SCL. Covered all my needs with importing my car from the US. Would recommend to anyone doing the same. They offered a few helpful additional services but were not pushy about them when I declined some of them. Very respectful and supportive throughout the entire process and really take care of everything.

Strengths

Great communication, take care of everything end to end, excellent and timely service throughout. Loved working with everyone.

Improvements or suggestions

Minor feedback: Keep emails in a single chain or use more modern ways of communicating (e.g. a WhatsApp group with all relevant employees from SCL). Consolidate all charges into a single invoice... Minor feedback: Keep emails in a single chain or use more modern ways of communicating (e.g. a WhatsApp group with all relevant employees from SCL). Consolidate all charges into a single invoice instead of multiple invoices.

Virgil

10/10

Excellent work, from A to Z. A door to door shipment, from Canada to Germany.

Strengths

Experience

Improvements or suggestions

Maybe an update during the entire process.

Nick Valk

10/10

Very professional, helpful and friendly. My car was picked up in Amsterdam and taken to Rotterdam where it was placed in a container with 2 other cars. Once it arrived in Charlo son US the car was... Very professional, helpful and friendly. My car was picked up in Amsterdam and taken to Rotterdam where it was placed in a container with 2 other cars. Once it arrived in Charlo son US the car was released without any damage. A great job SCL.

Strengths

The cost was very reasonable, prompt service and worry free paperwork.

Improvements or suggestions

Inform the (potential) customer about the requirements what the Dutch system requires before a car can be released for export. (License plates has to be removed and returned to the system together... Inform the (potential) customer about the requirements what the Dutch system requires before a car can be released for export. (License plates has to be removed and returned to the system together with the registration card).

Linda Coulter

9/10

Will stand by you!!

Strengths

Roy in particular was responsive, informative, professional and most of all a wonderful advocate for us for the insurance company to pay our damage claim.

Improvements or suggestions

Ensure you keep Roy!

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