Feedback Company

SCL Rotterdam

9.3 /10

StarStarStarStarHalf star

75 reviewsWrite review

checkbox100% recommends SCL Rotterdam!

Expertise of our service
StarStarStarStarHalf star
9.2/10
Information on the website
StarStarStarStarHalf star
8.8/10
Service response time
StarStarStarStarHalf star
9.2/10
75 reviews

F.G Hibma

StarStarStarStarStar
10/10

Super bedrijf alles perfect gedaan en afgeleverd

Rating (in stars)
5
Was communication with our team clear?
5
After sales

Published on

Pavlin Mladenov , Classic Cars BG EAD

StarStarStarStarStar
10/10

I am happy to work with professional. I have tranquility that everything going correct. Highly recommend SCL Rotterdam

Strengths
.
Improvements or suggestions
It would be good the client to receive up-to-date information from SCL on transport stages more often from the responsible person.
Rating (in stars)
5

Published on

Edward Yerage

StarEmpty starEmpty starEmpty starEmpty star
2/10

I want to list the log I kept for my dealing with SCL Rotterdam; then you can judge whether or not you want to use this company: 1. The vehicle was picked up at my house in Germany on 29 Feb 2024. 2. I was led to believe that I would get my vehicle delivered to me at the latest on 22 March (per 2 Feb email). 3. I was told that once my vehicle was picked up, it would take 20-25 days under normal circumstances (per 2 Feb email). 4. The container that my Jeep would be on was not booked until 22 March (per 22 March. email). SCL Rotterdam had my vehicle for 23 days before it was even booked to come back to the USA. 5. After several attempts to ask my vehicle’s whereabouts, I was told, "I would have updates shortly.” Fearing my vehicle had been stolen due to the lack of communication, I contacted my insurance company for guidance. Once I informed Rotterdam SCL of this action, they started to give me updates (per 3 Apr email). 6. As of May 10, I still did not have my vehicle, nor have I been contacted to inform me when I will receive it. (promised 22 March – today is 10 May = 49 days late, and counting). 7. I did my due diligence and planned my family’s logistics for the 22 March date. I had to extend my rental vehicle to compensate for the time gap ($3,222). 8. If it weren’t for the grace of the freight-receiving entity, I would never have had any tracking information regarding my vehicle (emails can be provided upon request). 9. Vehicle arrived on 16 May (55 days late). The driver told me that if it wasn’t for the freight-receiving entity in Baltimore, I wouldn’t have gotten my vehicle for at least 10 more days. The inside of my vehicle had mold growing on the seats and smelled like mildew. I had to immediately get my car washed both inside and out. 10. A receiving fee of $2,465 was assessed that was not included in the fee, although it was highlighted in the contract that there would be a receiving fee (read the fine print), the total (just for shipment) ended up totaling $7,643.09 which is roughly half of what my vehicle is worth. If you add up the cost of the rental car extension, I paid $10, 865.09 for this. 11. The company offered me a 100 Euro discount for my troubles (per 14 May email). I respectfully declined.

After sales
Information on the website
1
Service response time
0.5

Published on

Andrey

StarStarStarStarStar
10/10

Simple, honest and perfect

Improvements or suggestions
None really
Service response time
5
Would you recommend this company?
Ja

Published on

Anatolii

StarStarStarStarStar
10/10

Fast and furious. Actually just a good employee who are responding and willing to help

Was communication with our team clear?
5
Would you recommend this company?
Ja
Rating (in stars)
5

Published on

Vlad Andrei

StarStarStarStarStar
10/10

Best pros on the market! Highly recommended!

Was communication with our team clear?
5
After sales
Expertise of our service
5

Published on

Ludwig

StarStarStarStarStar
10/10

Great service end to end and loved working with everyone from SCL. Covered all my needs with importing my car from the US. Would recommend to anyone doing the same. They offered a few helpful additional services but were not pushy about them when I declined some of them. Very respectful and supportive throughout the entire process and really take care of everything.

After sales
Strengths
Great communication, take care of everything end to end, excellent and timely service throughout. Loved working with everyone.
Was communication with our team clear?
5

Published on

Virgil

StarStarStarStarStar
10/10

Excellent work, from A to Z. A door to door shipment, from Canada to Germany.

Order status updates
After sales
Service response time
4

Published on

Nick Valk

StarStarStarStarStar
10/10

Very professional, helpful and friendly. My car was picked up in Amsterdam and taken to Rotterdam where it was placed in a container with 2 other cars. Once it arrived in Charlo son US the car was released without any damage. A great job SCL.

Would you recommend this company?
Ja
Service response time
5
Was communication with our team clear?
5

Published on

Linda Coulter

StarStarStarStarHalf star
9/10

Will stand by you!!

Describe your experience with this company here
Will stand by you!!
Delivery speed
Strengths
Roy in particular was responsive, informative, professional and most of all a wonderful advocate for us for the insurance company to pay our damage claim.

Published on

Lenore G

StarStarStarStarStar
10/10

Friendly and paid attention.

Rating (in stars)
5
Was communication with our team clear?
5
Strengths
Good communication and worked hard to find a shipping solution for my unique situation.

Published on

Paolo Romano

StarStarStarStarStar
10/10

Very professional. Very good communication all along the way. I highly recommend them

Rating (in stars)
5
Service response time
5
After sales

Published on

D. M

StarStarStarStarHalf star
9/10

Amazing people and service!

Improvements or suggestions
Keep hiring amazing people.
Information on the website
5
Strengths
Everyone picking up the phone or answering emails is always doing their best to help. The staff is courteous and friendly.

Published on

Daniel Keeler

StarEmpty starEmpty starEmpty starEmpty star
2/10

Won't cover damage to my car

Describe your experience with this company here
Won't cover damage to my car
Was communication with our team clear?
5
Would you recommend this company?
Nee

Published on

Answer SCL Rotterdam

Dear Mr. Keeler, Thank you for your feedback. We are sorry to hear you are not satisfied with our services. Our team is dedicated to providing excellent customer service, and in case of any damages or constraints during the shipment we strive for 100% satisfaction. In this specific scenario, as also communicated with you by our Senior Logistics Coordinator Mr. Roy, we must conclude that after reviewing all the photos of your car, we noticed your car was already damaged prior to the shipment and consequently our company cannot be kept responsible for the repair. Should you wish to discuss the matter again please do not hesitate to contact us, either by phone or email. Or, if you wish we would be glad to make an appointment with you in person to have a cup of coffee and explain the process to you. Thank you SCL Rotterdam Team

Answered on

Steven Brooten

StarStarStarStarStar
10/10

SPAM They always kept us informed of each step they took to send our 250 Ford PK to California; which arrived in the same conditions in which we delivered it. It is the best company we have found to send a vehicle from abroad, specifically from France via Rotterdam. The best service since it came out until it was delivered to us in San Diego, CA.

Would you recommend this company?
Ja
Service response time
5
Information on the website
5

Published on

Reviews

SCL Rotterdam collects company reviews at Feedback Company. The company collects reviews independently.

SCL Rotterdam has achieved the following results:

  • checkAverage score: 9.3/10
  • check75 collected reviews
  • checkFirst review written on 16 september 2016

SCL Rotterdam

SCL Rotterdam is your international full service provider for vehicle import, export and wholesales. We offer efficient solutions when and where you need it to get your car(s) on the road in another country.

Contact

SCL Rotterdam

Admiraal de Ruyterstraat 31

Schiedam 3115 HA

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
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happyface
9
happyface
10

Net Promoter Score (NPS)=% Promoters - % Detractors

Expertise of our service
StarStarStarStarHalf star
9.2/10
Information on the website
StarStarStarStarHalf star
8.8/10
Service response time
StarStarStarStarHalf star
9.2/10
75 reviews

F.G Hibma

StarStarStarStarStar
10/10

Super bedrijf alles perfect gedaan en afgeleverd

Rating (in stars)
5
Was communication with our team clear?
5
After sales

Published on

Pavlin Mladenov , Classic Cars BG EAD

StarStarStarStarStar
10/10

I am happy to work with professional. I have tranquility that everything going correct. Highly recommend SCL Rotterdam

Strengths
.
Improvements or suggestions
It would be good the client to receive up-to-date information from SCL on transport stages more often from the responsible person.
Rating (in stars)
5

Published on

Edward Yerage

StarEmpty starEmpty starEmpty starEmpty star
2/10

I want to list the log I kept for my dealing with SCL Rotterdam; then you can judge whether or not you want to use this company: 1. The vehicle was picked up at my house in Germany on 29 Feb 2024. 2. I was led to believe that I would get my vehicle delivered to me at the latest on 22 March (per 2 Feb email). 3. I was told that once my vehicle was picked up, it would take 20-25 days under normal circumstances (per 2 Feb email). 4. The container that my Jeep would be on was not booked until 22 March (per 22 March. email). SCL Rotterdam had my vehicle for 23 days before it was even booked to come back to the USA. 5. After several attempts to ask my vehicle’s whereabouts, I was told, "I would have updates shortly.” Fearing my vehicle had been stolen due to the lack of communication, I contacted my insurance company for guidance. Once I informed Rotterdam SCL of this action, they started to give me updates (per 3 Apr email). 6. As of May 10, I still did not have my vehicle, nor have I been contacted to inform me when I will receive it. (promised 22 March – today is 10 May = 49 days late, and counting). 7. I did my due diligence and planned my family’s logistics for the 22 March date. I had to extend my rental vehicle to compensate for the time gap ($3,222). 8. If it weren’t for the grace of the freight-receiving entity, I would never have had any tracking information regarding my vehicle (emails can be provided upon request). 9. Vehicle arrived on 16 May (55 days late). The driver told me that if it wasn’t for the freight-receiving entity in Baltimore, I wouldn’t have gotten my vehicle for at least 10 more days. The inside of my vehicle had mold growing on the seats and smelled like mildew. I had to immediately get my car washed both inside and out. 10. A receiving fee of $2,465 was assessed that was not included in the fee, although it was highlighted in the contract that there would be a receiving fee (read the fine print), the total (just for shipment) ended up totaling $7,643.09 which is roughly half of what my vehicle is worth. If you add up the cost of the rental car extension, I paid $10, 865.09 for this. 11. The company offered me a 100 Euro discount for my troubles (per 14 May email). I respectfully declined.

After sales
Information on the website
1
Service response time
0.5

Published on

Andrey

StarStarStarStarStar
10/10

Simple, honest and perfect

Improvements or suggestions
None really
Service response time
5
Would you recommend this company?
Ja

Published on

Anatolii

StarStarStarStarStar
10/10

Fast and furious. Actually just a good employee who are responding and willing to help

Was communication with our team clear?
5
Would you recommend this company?
Ja
Rating (in stars)
5

Published on

Vlad Andrei

StarStarStarStarStar
10/10

Best pros on the market! Highly recommended!

Was communication with our team clear?
5
After sales
Expertise of our service
5

Published on

Ludwig

StarStarStarStarStar
10/10

Great service end to end and loved working with everyone from SCL. Covered all my needs with importing my car from the US. Would recommend to anyone doing the same. They offered a few helpful additional services but were not pushy about them when I declined some of them. Very respectful and supportive throughout the entire process and really take care of everything.

After sales
Strengths
Great communication, take care of everything end to end, excellent and timely service throughout. Loved working with everyone.
Was communication with our team clear?
5

Published on

Virgil

StarStarStarStarStar
10/10

Excellent work, from A to Z. A door to door shipment, from Canada to Germany.

Order status updates
After sales
Service response time
4

Published on

Nick Valk

StarStarStarStarStar
10/10

Very professional, helpful and friendly. My car was picked up in Amsterdam and taken to Rotterdam where it was placed in a container with 2 other cars. Once it arrived in Charlo son US the car was released without any damage. A great job SCL.

Would you recommend this company?
Ja
Service response time
5
Was communication with our team clear?
5

Published on

Linda Coulter

StarStarStarStarHalf star
9/10

Will stand by you!!

Describe your experience with this company here
Will stand by you!!
Delivery speed
Strengths
Roy in particular was responsive, informative, professional and most of all a wonderful advocate for us for the insurance company to pay our damage claim.

Published on

Lenore G

StarStarStarStarStar
10/10

Friendly and paid attention.

Rating (in stars)
5
Was communication with our team clear?
5
Strengths
Good communication and worked hard to find a shipping solution for my unique situation.

Published on

Paolo Romano

StarStarStarStarStar
10/10

Very professional. Very good communication all along the way. I highly recommend them

Rating (in stars)
5
Service response time
5
After sales

Published on

D. M

StarStarStarStarHalf star
9/10

Amazing people and service!

Improvements or suggestions
Keep hiring amazing people.
Information on the website
5
Strengths
Everyone picking up the phone or answering emails is always doing their best to help. The staff is courteous and friendly.

Published on

Daniel Keeler

StarEmpty starEmpty starEmpty starEmpty star
2/10

Won't cover damage to my car

Describe your experience with this company here
Won't cover damage to my car
Was communication with our team clear?
5
Would you recommend this company?
Nee

Published on

Answer SCL Rotterdam

Dear Mr. Keeler, Thank you for your feedback. We are sorry to hear you are not satisfied with our services. Our team is dedicated to providing excellent customer service, and in case of any damages or constraints during the shipment we strive for 100% satisfaction. In this specific scenario, as also communicated with you by our Senior Logistics Coordinator Mr. Roy, we must conclude that after reviewing all the photos of your car, we noticed your car was already damaged prior to the shipment and consequently our company cannot be kept responsible for the repair. Should you wish to discuss the matter again please do not hesitate to contact us, either by phone or email. Or, if you wish we would be glad to make an appointment with you in person to have a cup of coffee and explain the process to you. Thank you SCL Rotterdam Team

Answered on

Steven Brooten

StarStarStarStarStar
10/10

SPAM They always kept us informed of each step they took to send our 250 Ford PK to California; which arrived in the same conditions in which we delivered it. It is the best company we have found to send a vehicle from abroad, specifically from France via Rotterdam. The best service since it came out until it was delivered to us in San Diego, CA.

Would you recommend this company?
Ja
Service response time
5
Information on the website
5

Published on

Reviews

SCL Rotterdam collects company reviews at Feedback Company. The company collects reviews independently.

SCL Rotterdam has achieved the following results:

  • checkAverage score: 9.3/10
  • check75 collected reviews
  • checkFirst review written on 16 september 2016

SCL Rotterdam

SCL Rotterdam is your international full service provider for vehicle import, export and wholesales. We offer efficient solutions when and where you need it to get your car(s) on the road in another country.

Contact

SCL Rotterdam

Admiraal de Ruyterstraat 31

Schiedam 3115 HA

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation