Feedback Company

Selfdrive4x4.com

9.6 /10

StarStarStarStarStar

58 reviewsWrite review

checkbox100% recommends Selfdrive4x4.com!

After sales
StarStarStarStarHalf star
9.2/10
Customer-friendly
StarStarStarStarStar
9.6/10
Delivery speed
StarStarStarStarStar
9.6/10
58 reviews

Peter & Debbie

StarStarStarStarStar
10/10

Overall experience was very good. We liked the personal service we received from Hans

Improvements or suggestions
The driving distance on the first day was one of the longest. Having never driven African roads before We were unfamiliar with the vehicle and driving on gravel roads. A shorter first leg would have been better so we were able to arrive at our first campsite earlier in order to familiarise ourselves with the vehicle & equipment
Strengths
Personal service and their own relevant experience in the places we visited
Product of service:
Self drive tour from Windhoek to Vic Falls

Published on

Narda McCarthy

StarStarStarStarStar
10/10

Excellent communication and organisation of our trip.

Strengths
Great support pre and during trip, everything was very smoothly run and staff were very friendly and helpful to deal with.
Improvements or suggestions
Suggestions for Bushlore and the in car equipment. Some of she equipment was sub par, knives extremely blunt, utensils hopeless, the can opener was broken when we took it out to use it for the first time, there was a lots of a few things. Bedding was very clean but pillows were barely a pillow, we ended up purchasing our own in Francistown. All the actual 4wd equipment was great just the camping gear needs some review, especially when supporting a family who need to cook more and greater amounts.
Product of service:
Botswana 19 day self drive

Published on

Hannah Mossman

StarStarStarStarStar
10/10

We've used Selfdrive 4x4 three times now, and have always had a great time. The routes are well thought out and exciting, whilst remembering it's a holiday so keeping the km/day sensible. Accomodation choices are all great (those that are a bit less good are in the parks so no other options). They are happy to discuss customisation to standard trips and we made a few tweaks to most trips based on what was our favourite place/campsite on a previous trip. Car was reliable and over three trips, 10000 km, we've not had a problem - not even had to change a tyre.

Improvements or suggestions
None
Strengths
Quick to respond. Well designed trips but with some flexibility for customisation.
Product of service:
Victoria Falls to Windhoek self drive holiday

Published on

Janusz Feret

StarStarStarStarStar
10/10

Our trip was prepared very professionally. We used an app that was very helpful. We didn't have any problems with vouchers or entrances to national parks. The itinerary met our expectations. The employees of the car rental company were very helpful, friendly and professional.

Strengths
The most helpful thing is offline app. The itinerary was very interesting.
Improvements or suggestions
1. In the description of our trip (20th of November) was a mistake. There is: "After the Makalamabedi Vet Gate, turn left and follow the Kuke fence". But the Makalambedi Gate is on the road to Motopi (direction Gweta). The passed this gate and after we realized that it is a wrong way. We had to come back to Maun, turn left and then we were on the right road. We reached the Kuke Vet Gate, turn left and followed the Kuke fence to the Tsau Gate. 2. We had some problems with GPS in our car. We had to reset it very often. We needed to use paper map. GPS in two others cars were OK.
Product of service:
Botswana 16 days

Published on

Andy Clark

StarStarStarStarStar
10/10

An amazing trip with particularly well chosen campsites and lodges. None of the overnight stops disappointed. The route was stunning, manageable distances each day and just superb scenery and wildlife viewing. A very good hire 4x4, well equipped and very good condition. The only issue was with the satnav which did take a bit of sorting out. Otherwise was excellent.

Improvements or suggestions
The phone app is very good and useful. I know it is still in development. More of it needs to be downloadable onto your phone so that it doesn’t disappear when you don’t have WiFi.
Strengths
Really well chosen lodges and campsites.
Product of service:
Namibia, Botswana and Victoria Falls self drive

Published on

Neville James

StarStarStarStarStar
10/10

Really positive. Booking of the campsites in particular was very helpful and we got great spots.

Improvements or suggestions
None really
Strengths
Knowledge of the parks / roads and general facilities in Botswana
Product of service:
4x4 vehicles and camp bookings

Published on

Andrea

StarStarStarStarStar
10/10

fantastic planned trip

Strengths
the route was great
Improvements or suggestions
.
Product of service:
14 days selfdrive Namibia

Published on

Ludger

StarStarStarStarStar
10/10

We had a great trip as result of a perfect, highly professional arrangement

Improvements or suggestions
Night before car return should be in a lodge instead of camping
Strengths
Detailed documentation, great customer support and a really good App
Product of service:
4x4 Selfdrive Tour, Namibia-Botswana-Zimbabwe

Published on

Sebastian Sonntag

StarStarStarStarStar
10/10

very friendly and helpful. planned the tour exactly according to our wishes and this in a short notice

Improvements or suggestions
not really on their side but the camping compartement of the trucks could be slightly improved
Strengths
makes an individual iternary according to your wishes. everything was as we wished. plus you get an app with all the information you need as well as tipps and highlights.
Product of service:
custom 11 day tour

Published on

Matthew Spillings

StarStarStarStarStar
10/10

From start to finish a genuine once in a life time experience

Strengths
The options of where to go and tailoring them
Improvements or suggestions
None
Product of service:
Self Drive safari across South Africa, into Botswana and on to Zimbabwe

Published on

Stephen House

StarStarStarStarHalf star
9/10

Namibia and Botswana Self Drive

Strengths
Knowledge, local contacts and information provided. App is very useful also
Improvements or suggestions
The Mall in Windhoek is not recommended to enter by Bushlore due to height restrictions
Product of service:
Namibia and Botswana Self Drive

Published on

Isabel Schwarz

StarStarStarStarStar
10/10

The experience was outstanding. From the first contact, to the preparations prior to the trip, up to the trip itself everything was super professional, customer-focused and we greatly benefited from the team’s experience in Botswana. During the trip (13 days Botswana) everything worked out super smoothly and the route, as well as the camp sites were perfectly selected.

Improvements or suggestions
- Camping in Chobe Safari Lodge was not a good experience (camp grounds are tiny, it’s super dense and crowded and lots of annoying animals)
Strengths
- Transparency and availability of all information through the Dropbox folder - Pre trip call to ask questions - Route planning and detailed day by day itinerary - Selection of wonderful campsites - Experience and availability to ask questions at any time during the trip - Stunning price-value ratio
Product of service:
Botswana 13 Day Camping

Published on

Jesel

StarStarStarStarStar
10/10

The planning of the trip was excellent. A good mix between traveltime and things to see. The support and contact was efficient and fast.

Improvements or suggestions
There was no visible option to use ithe app offline - this would help a lot.
Strengths
The app for the trip is very well designed and easy to use.
Product of service:
14 days Namibia Selfdrive

Published on

Melissa Butler

StarStarStarStarStar
10/10

Excellent from the day I booked to completion of our holiday

Strengths
Great communication, clear messages and precise booking arrangements Excellent app that made accessing all info easy, and documents too.
Improvements or suggestions
The app was slightly buggy and sometimes wouldn’t load. But after a few tries it would then work again. I’m sure this will improve with use. Really loved the app. And the pre trip what’s app video with Hans
Product of service:
Self drive Namibia camping

Published on

Pascal Takacs

StarStarStarStarStar
10/10

helpful with good support when problems occured

Strengths
Professional organisation
Improvements or suggestions
Long travel distances at some days e.g. khwai to thobolos, little more information on the daily plans which roads to take
Product of service:
Zimbabwe and Botswana 20 days selfdrive incl. accomodation

Published on

Reviews

Selfdrive4x4.com collects company reviews at Feedback Company. The company collects reviews independently.

Selfdrive4x4.com has achieved the following results:

  • checkAverage score: 9.6/10
  • check58 collected reviews
  • checkFirst review written on 12 October 2016

Selfdrive4x4.com

Discover for yourself the most beautiful places and most fascinating animals of Africa in a 4×4. Experience the freedom and select your favourite adventure! Selfdrive4x4.com offers various complete 4×4 safari trips. Our many years of self-drive experience ensure the perfect travel offer, with optimal itineraries and favourable prices. Our most popular destinations are Botswana, Namibia, and South Africa.

Contact

Selfdrive4x4.com

Groenestraat 294

6531JC Nijmegen

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
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passives00%
promoters00%
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Net Promoter Score (NPS)=% Promoters - % Detractors

After sales
StarStarStarStarHalf star
9.2/10
Customer-friendly
StarStarStarStarStar
9.6/10
Delivery speed
StarStarStarStarStar
9.6/10
58 reviews

Peter & Debbie

StarStarStarStarStar
10/10

Overall experience was very good. We liked the personal service we received from Hans

Improvements or suggestions
The driving distance on the first day was one of the longest. Having never driven African roads before We were unfamiliar with the vehicle and driving on gravel roads. A shorter first leg would have been better so we were able to arrive at our first campsite earlier in order to familiarise ourselves with the vehicle & equipment
Strengths
Personal service and their own relevant experience in the places we visited
Product of service:
Self drive tour from Windhoek to Vic Falls

Published on

Narda McCarthy

StarStarStarStarStar
10/10

Excellent communication and organisation of our trip.

Strengths
Great support pre and during trip, everything was very smoothly run and staff were very friendly and helpful to deal with.
Improvements or suggestions
Suggestions for Bushlore and the in car equipment. Some of she equipment was sub par, knives extremely blunt, utensils hopeless, the can opener was broken when we took it out to use it for the first time, there was a lots of a few things. Bedding was very clean but pillows were barely a pillow, we ended up purchasing our own in Francistown. All the actual 4wd equipment was great just the camping gear needs some review, especially when supporting a family who need to cook more and greater amounts.
Product of service:
Botswana 19 day self drive

Published on

Hannah Mossman

StarStarStarStarStar
10/10

We've used Selfdrive 4x4 three times now, and have always had a great time. The routes are well thought out and exciting, whilst remembering it's a holiday so keeping the km/day sensible. Accomodation choices are all great (those that are a bit less good are in the parks so no other options). They are happy to discuss customisation to standard trips and we made a few tweaks to most trips based on what was our favourite place/campsite on a previous trip. Car was reliable and over three trips, 10000 km, we've not had a problem - not even had to change a tyre.

Improvements or suggestions
None
Strengths
Quick to respond. Well designed trips but with some flexibility for customisation.
Product of service:
Victoria Falls to Windhoek self drive holiday

Published on

Janusz Feret

StarStarStarStarStar
10/10

Our trip was prepared very professionally. We used an app that was very helpful. We didn't have any problems with vouchers or entrances to national parks. The itinerary met our expectations. The employees of the car rental company were very helpful, friendly and professional.

Strengths
The most helpful thing is offline app. The itinerary was very interesting.
Improvements or suggestions
1. In the description of our trip (20th of November) was a mistake. There is: "After the Makalamabedi Vet Gate, turn left and follow the Kuke fence". But the Makalambedi Gate is on the road to Motopi (direction Gweta). The passed this gate and after we realized that it is a wrong way. We had to come back to Maun, turn left and then we were on the right road. We reached the Kuke Vet Gate, turn left and followed the Kuke fence to the Tsau Gate. 2. We had some problems with GPS in our car. We had to reset it very often. We needed to use paper map. GPS in two others cars were OK.
Product of service:
Botswana 16 days

Published on

Andy Clark

StarStarStarStarStar
10/10

An amazing trip with particularly well chosen campsites and lodges. None of the overnight stops disappointed. The route was stunning, manageable distances each day and just superb scenery and wildlife viewing. A very good hire 4x4, well equipped and very good condition. The only issue was with the satnav which did take a bit of sorting out. Otherwise was excellent.

Improvements or suggestions
The phone app is very good and useful. I know it is still in development. More of it needs to be downloadable onto your phone so that it doesn’t disappear when you don’t have WiFi.
Strengths
Really well chosen lodges and campsites.
Product of service:
Namibia, Botswana and Victoria Falls self drive

Published on

Neville James

StarStarStarStarStar
10/10

Really positive. Booking of the campsites in particular was very helpful and we got great spots.

Improvements or suggestions
None really
Strengths
Knowledge of the parks / roads and general facilities in Botswana
Product of service:
4x4 vehicles and camp bookings

Published on

Andrea

StarStarStarStarStar
10/10

fantastic planned trip

Strengths
the route was great
Improvements or suggestions
.
Product of service:
14 days selfdrive Namibia

Published on

Ludger

StarStarStarStarStar
10/10

We had a great trip as result of a perfect, highly professional arrangement

Improvements or suggestions
Night before car return should be in a lodge instead of camping
Strengths
Detailed documentation, great customer support and a really good App
Product of service:
4x4 Selfdrive Tour, Namibia-Botswana-Zimbabwe

Published on

Sebastian Sonntag

StarStarStarStarStar
10/10

very friendly and helpful. planned the tour exactly according to our wishes and this in a short notice

Improvements or suggestions
not really on their side but the camping compartement of the trucks could be slightly improved
Strengths
makes an individual iternary according to your wishes. everything was as we wished. plus you get an app with all the information you need as well as tipps and highlights.
Product of service:
custom 11 day tour

Published on

Matthew Spillings

StarStarStarStarStar
10/10

From start to finish a genuine once in a life time experience

Strengths
The options of where to go and tailoring them
Improvements or suggestions
None
Product of service:
Self Drive safari across South Africa, into Botswana and on to Zimbabwe

Published on

Stephen House

StarStarStarStarHalf star
9/10

Namibia and Botswana Self Drive

Strengths
Knowledge, local contacts and information provided. App is very useful also
Improvements or suggestions
The Mall in Windhoek is not recommended to enter by Bushlore due to height restrictions
Product of service:
Namibia and Botswana Self Drive

Published on

Isabel Schwarz

StarStarStarStarStar
10/10

The experience was outstanding. From the first contact, to the preparations prior to the trip, up to the trip itself everything was super professional, customer-focused and we greatly benefited from the team’s experience in Botswana. During the trip (13 days Botswana) everything worked out super smoothly and the route, as well as the camp sites were perfectly selected.

Improvements or suggestions
- Camping in Chobe Safari Lodge was not a good experience (camp grounds are tiny, it’s super dense and crowded and lots of annoying animals)
Strengths
- Transparency and availability of all information through the Dropbox folder - Pre trip call to ask questions - Route planning and detailed day by day itinerary - Selection of wonderful campsites - Experience and availability to ask questions at any time during the trip - Stunning price-value ratio
Product of service:
Botswana 13 Day Camping

Published on

Jesel

StarStarStarStarStar
10/10

The planning of the trip was excellent. A good mix between traveltime and things to see. The support and contact was efficient and fast.

Improvements or suggestions
There was no visible option to use ithe app offline - this would help a lot.
Strengths
The app for the trip is very well designed and easy to use.
Product of service:
14 days Namibia Selfdrive

Published on

Melissa Butler

StarStarStarStarStar
10/10

Excellent from the day I booked to completion of our holiday

Strengths
Great communication, clear messages and precise booking arrangements Excellent app that made accessing all info easy, and documents too.
Improvements or suggestions
The app was slightly buggy and sometimes wouldn’t load. But after a few tries it would then work again. I’m sure this will improve with use. Really loved the app. And the pre trip what’s app video with Hans
Product of service:
Self drive Namibia camping

Published on

Pascal Takacs

StarStarStarStarStar
10/10

helpful with good support when problems occured

Strengths
Professional organisation
Improvements or suggestions
Long travel distances at some days e.g. khwai to thobolos, little more information on the daily plans which roads to take
Product of service:
Zimbabwe and Botswana 20 days selfdrive incl. accomodation

Published on

Reviews

Selfdrive4x4.com collects company reviews at Feedback Company. The company collects reviews independently.

Selfdrive4x4.com has achieved the following results:

  • checkAverage score: 9.6/10
  • check58 collected reviews
  • checkFirst review written on 12 October 2016

Selfdrive4x4.com

Discover for yourself the most beautiful places and most fascinating animals of Africa in a 4×4. Experience the freedom and select your favourite adventure! Selfdrive4x4.com offers various complete 4×4 safari trips. Our many years of self-drive experience ensure the perfect travel offer, with optimal itineraries and favourable prices. Our most popular destinations are Botswana, Namibia, and South Africa.

Contact

Selfdrive4x4.com

Groenestraat 294

6531JC Nijmegen

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation