Reviews

9.2 / 10
791 reviews
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97% of the customers recommend this company.

791 Reviews

Anonymously

10/10

Very good


Anonymously

8/10

It's just a command of licences


Lee

4/10

Bad, they don't respond to support requests

Strengths

I bought two items the same but for different purposes. The surveillance option isn't so good and the after sales support is terrible/non-existent. The storage option I cannot fault and really like,... I bought two items the same but for different purposes. The surveillance option isn't so good and the after sales support is terrible/non-existent. The storage option I cannot fault and really like, no complaints with the device on this aspect. The surveillance device is going to be sent back for a refund.

Reply Innocam - Cameralicense.com:

Our opening hours are from 9am - 5pm CEST. Unfortunately your mail was received 6pm, in our closing time. With the weekend in between your email was answered a little slower than normally, but... Our opening hours are from 9am - 5pm CEST. Unfortunately your mail was received 6pm, in our closing time. With the weekend in between your email was answered a little slower than normally, but within our 1 workday reply policy.


Anonymously

2/10

Horrible, regret buying this software!

Strengths

it was bundled with my Synology, I thought it would be a solution.
it has been a very dissapointing purchase
1) pricy
2) still have not been able to add some cameras
3)...
it was bundled with my Synology, I thought it would be a solution.
it has been a very dissapointing purchase
1) pricy
2) still have not been able to add some cameras
3) very slow (web and iPhone interface)
4) no basic functions like movement alerts

ps. my computer skills are medium to advance.

Reply Innocam - Cameralicense.com:

Thanks for your review. I want to remind you we are not the software developers. Also we are one of the cheapest webshops on the Internet for this product. So why we are pricy? Most customers are... Thanks for your review. I want to remind you we are not the software developers. Also we are one of the cheapest webshops on the Internet for this product. So why we are pricy? Most customers are very satisfied about the Synology Surveillance software. I hope you can solve your issues by opening a ticket on https://account.synology.com/support/support_form.php?lang=us


Anonymously

8/10

It was easy to deal with. The key is sent sa picture and apparently it cannot be displayed with Google Gmail. So had to download outlook other than that it was easy.

Strengths

Easy to order. Key delivery was fast.


Anonymously

10/10

Best

Strengths

the best


Jaco Botha

10/10

Efficient


Anonymously

2/10

I ordered a 4 camera license, received a code almost immediately, that is an invalid code. I've apparently been ripped off and need to dispute the charge with my credit card company. Buyer beware!

Strengths

None - they took my money and sold me an invalid license

Reply Innocam - Cameralicense.com:

Because you used theDSM beta version 7.1 the license key cannot be checked. If you downgrade to 7 the license key will accept and you can upgrade again to the beta version.


Stephen yannikakis

10/10

Great


Anonymously

6/10

Site is quite dated and hard to understand. wasn't sure exactly which license I needed.

Might be synology's fault as much as the reseller since it's not clear where to buy the camera...
Site is quite dated and hard to understand. wasn't sure exactly which license I needed.

Might be synology's fault as much as the reseller since it's not clear where to buy the camera licenses - took a while to find.

Strengths

speed of response after purchase, expected it to take logger