Feedback Company

The Shoe Care Shop Int.

9.3 /10

StarStarStarStarHalf star

1248 reviewsWrite review

checkbox98% recommends The Shoe Care Shop Int.!

After sales
StarStarStarStarHalf star
9/10
Customer-friendly
StarStarStarStarHalf star
9.4/10
Delivery speed
StarStarStarStarHalf star
9/10
1248 reviews

CHRISTOPHER NISBET

StarStarStarStarHalf star
9/10

Generally very positive, with minor (but disappointing) flaw

Strengths
Good quality product, courteous after sales, quick response

Published on

Answer The Shoe Care Shop Int.

Dear Christopher, Thank you for your review. We appreciate your honest feedback. We have as we discussed together corrected the error on our website. We are happy to send you the missing item for free with your next order so feel free to let us know. We apologise for the inconvenience. Kind regards, The Shoe Care Shop

Answered on

JONATHAN ROSKO

StarStarStarStarStar
10/10

I love the quality and value of the items sold

Strengths
Communication has been acceptable with ordering an out of stock item in the setting of delivery occurring in the next 8-12 weeks

Published on

Aoife Long

StarStarStarStarStar
10/10

Overall positive

Strengths
Guidelines provided on how yo use the different products and what to buy

Published on

Alexander Nelson

StarStarStarHalf starEmpty star
7/10

I purchased a few different items and I love the website. The informational articles and videos, the helpful information/tips on each product are fantastic and a huge reason I have switched from competitors (Kirby Allison) to you guys. I would say almost everything about you guys is fantastic, except delivery speed. I really think it needs to be addressed.

Strengths
Everything about the website, the articles, videos, and the tips/how to use for each individual product is next level and fantastic. Amazing! Big reason I have switched from competitors to you.

Published on

Answer The Shoe Care Shop Int.

Hi Alexander, I am happy to hear that your order arrived and that you enjoy our content and products! We do our best to make it as easy to follow and enjoy as possible. When checking the shipment of your most recent order I see that the package indeed got delayed by FedEx for some reason. I am not sure why. If you are about to place your order be sure to send us a quick email so we can upgrade you to express shipping without any additional charge.

Answered on

Robert E Collins

StarStarStarStarHalf star
9/10

I’m a word, wonderful.

Strengths
Functionality

Published on

Alessandro Pisano

StarStarStarStarHalf star
9/10

B

Strengths
Clear

Published on

Nicole

StarStarStarStarHalf star
9/10

Very satisfied with the order.

Strengths
High quality products and nice packaging.

Published on

Johnny Ko

StarStarStarStarEmpty star
8/10

Very pleasant

Strengths
Speedy delivery with constant updates

Published on

Rodrigo Espinosa

StarStarStarStarStar
10/10

Great! Easy to find and get what I needed.

Strengths
Excellent product.

Published on

Tomislav Knežić

StarStarStarStarHalf star
9/10

Experience with Shoe Care Shop is excellent, with delivery service not so much.

Strengths
Great products, quick response, informative web site, customer care

Published on

Answer The Shoe Care Shop Int.

Hi Tomislav, Thank you for your kind review. I am sorry to hear about your experience with the delivery. I see that you did receive your order in the end. If there is anything we can do to help at this stage please make sure to let us know via email. Kind regards, Donny Brom The Shoe Care Shop

Answered on

Tony Glass

StarStarStarStarStar
10/10

On line order of products

Strengths
Selection of products, quality and speedy processing

Published on

N

StarStarStarStarStar
10/10

Amazing - very well made website, full of helpful materials. I appreciated the email with links to guides for show shining. The ordering process end to end was very well done. I am very pleased with the entire experience. I even bought some extra products because I wasn't sure which colour would be closest thinking I would return the ones that didn't match but I ended up keeping them all for future use.

Strengths
Clear website, user guides, variety of products

Published on

Julia

StarStarStarStarStar
10/10

I came with a pretty different question as it was regarding restoring a handbag, and after sending pictures to their no. On WhatsApp, they helped me pick the right products for my bag. They responded kindly and swiftly, which I appreciated a lot! The products came very quickly and worked extremely well, I am very pleased with the customer service as well as the products and will definitely continue shopping here in the future because of it!

Strengths
Excellent customer service, went out of their way to help me diagnose and fix a problem with a vintage handbag, super fast response, shipping and amazing quality of product.

Published on

John

StarStarStarStarHalf star
9/10

Very good, quick delivery times and updates on delivery as well

Strengths
All very good

Published on

Michael Steger

StarStarStarStarStar
10/10

Fast an cheap delivery!

Strengths
good marketing

Published on

Reviews

The Shoe Care Shop Int. collects company reviews at Feedback Company. The company collects reviews independently.

The Shoe Care Shop Int. has achieved the following results:

  • checkAverage score: 9.3/10
  • check1248 collected reviews
  • checkFirst review written on 9 July 2012

The Shoe Care Shop Int.

For shoe trees, shoe polish, shoe valets, The Shoe Care Shop is the place to be. The online specialist for cedar shoe trees and luxury shoe care products by Saphir Médaille d'Or.

Contact

The Shoe Care Shop Int.

Parnassusweg 126

1076 AT Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
8
happyface
9
happyface
10

Net Promoter Score (NPS)=% Promoters - % Detractors

After sales
StarStarStarStarHalf star
9/10
Customer-friendly
StarStarStarStarHalf star
9.4/10
Delivery speed
StarStarStarStarHalf star
9/10
1248 reviews

CHRISTOPHER NISBET

StarStarStarStarHalf star
9/10

Generally very positive, with minor (but disappointing) flaw

Strengths
Good quality product, courteous after sales, quick response

Published on

Answer The Shoe Care Shop Int.

Dear Christopher, Thank you for your review. We appreciate your honest feedback. We have as we discussed together corrected the error on our website. We are happy to send you the missing item for free with your next order so feel free to let us know. We apologise for the inconvenience. Kind regards, The Shoe Care Shop

Answered on

JONATHAN ROSKO

StarStarStarStarStar
10/10

I love the quality and value of the items sold

Strengths
Communication has been acceptable with ordering an out of stock item in the setting of delivery occurring in the next 8-12 weeks

Published on

Aoife Long

StarStarStarStarStar
10/10

Overall positive

Strengths
Guidelines provided on how yo use the different products and what to buy

Published on

Alexander Nelson

StarStarStarHalf starEmpty star
7/10

I purchased a few different items and I love the website. The informational articles and videos, the helpful information/tips on each product are fantastic and a huge reason I have switched from competitors (Kirby Allison) to you guys. I would say almost everything about you guys is fantastic, except delivery speed. I really think it needs to be addressed.

Strengths
Everything about the website, the articles, videos, and the tips/how to use for each individual product is next level and fantastic. Amazing! Big reason I have switched from competitors to you.

Published on

Answer The Shoe Care Shop Int.

Hi Alexander, I am happy to hear that your order arrived and that you enjoy our content and products! We do our best to make it as easy to follow and enjoy as possible. When checking the shipment of your most recent order I see that the package indeed got delayed by FedEx for some reason. I am not sure why. If you are about to place your order be sure to send us a quick email so we can upgrade you to express shipping without any additional charge.

Answered on

Robert E Collins

StarStarStarStarHalf star
9/10

I’m a word, wonderful.

Strengths
Functionality

Published on

Alessandro Pisano

StarStarStarStarHalf star
9/10

B

Strengths
Clear

Published on

Nicole

StarStarStarStarHalf star
9/10

Very satisfied with the order.

Strengths
High quality products and nice packaging.

Published on

Johnny Ko

StarStarStarStarEmpty star
8/10

Very pleasant

Strengths
Speedy delivery with constant updates

Published on

Rodrigo Espinosa

StarStarStarStarStar
10/10

Great! Easy to find and get what I needed.

Strengths
Excellent product.

Published on

Tomislav Knežić

StarStarStarStarHalf star
9/10

Experience with Shoe Care Shop is excellent, with delivery service not so much.

Strengths
Great products, quick response, informative web site, customer care

Published on

Answer The Shoe Care Shop Int.

Hi Tomislav, Thank you for your kind review. I am sorry to hear about your experience with the delivery. I see that you did receive your order in the end. If there is anything we can do to help at this stage please make sure to let us know via email. Kind regards, Donny Brom The Shoe Care Shop

Answered on

Tony Glass

StarStarStarStarStar
10/10

On line order of products

Strengths
Selection of products, quality and speedy processing

Published on

N

StarStarStarStarStar
10/10

Amazing - very well made website, full of helpful materials. I appreciated the email with links to guides for show shining. The ordering process end to end was very well done. I am very pleased with the entire experience. I even bought some extra products because I wasn't sure which colour would be closest thinking I would return the ones that didn't match but I ended up keeping them all for future use.

Strengths
Clear website, user guides, variety of products

Published on

Julia

StarStarStarStarStar
10/10

I came with a pretty different question as it was regarding restoring a handbag, and after sending pictures to their no. On WhatsApp, they helped me pick the right products for my bag. They responded kindly and swiftly, which I appreciated a lot! The products came very quickly and worked extremely well, I am very pleased with the customer service as well as the products and will definitely continue shopping here in the future because of it!

Strengths
Excellent customer service, went out of their way to help me diagnose and fix a problem with a vintage handbag, super fast response, shipping and amazing quality of product.

Published on

John

StarStarStarStarHalf star
9/10

Very good, quick delivery times and updates on delivery as well

Strengths
All very good

Published on

Michael Steger

StarStarStarStarStar
10/10

Fast an cheap delivery!

Strengths
good marketing

Published on

Reviews

The Shoe Care Shop Int. collects company reviews at Feedback Company. The company collects reviews independently.

The Shoe Care Shop Int. has achieved the following results:

  • checkAverage score: 9.3/10
  • check1248 collected reviews
  • checkFirst review written on 9 July 2012

The Shoe Care Shop Int.

For shoe trees, shoe polish, shoe valets, The Shoe Care Shop is the place to be. The online specialist for cedar shoe trees and luxury shoe care products by Saphir Médaille d'Or.

Contact

The Shoe Care Shop Int.

Parnassusweg 126

1076 AT Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation