Reviews

The Shoe Care Shop Int.
9.3 / 10
1214 reviews
Write a review

98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1214 Reviews

Anonymously

10/10

Excellent

Seán

1/10

I still haven’t received my goods?

Strengths

Decent website

Reply The Shoe Care Shop Int.:

Hi Seán,
Thank you for your message (review) letting us know your package has not been delivered yet. We were unaware. We will contact FedEx immediately to try to resolve the issue. If you have... Hi Seán,
Thank you for your message (review) letting us know your package has not been delivered yet. We were unaware. We will contact FedEx immediately to try to resolve the issue. If you have any follow up questions please feel free to contact our customer care team so we can help you more effectively.

Hamza naseem

9/10

They offer great products at good prices.

Strengths

Customer service

Alexandra

7/10

My experience was a nice one. Excellent customer service, very responsive, friendly and proactive. The received products were a bit of a lower quality than I expected, but still good. For example,... My experience was a nice one. Excellent customer service, very responsive, friendly and proactive. The received products were a bit of a lower quality than I expected, but still good. For example, the brushes lose hair when usingt them and the wooden boxes had remaining sawdust inside.

Strengths

Customer oriented attitude. Some highquality products.

Reply The Shoe Care Shop Int.:

Hello,
Thank you for your feedback!
That is unfortunate to hear. Usually, our brushes do not shed any hairs, but in the rare cases they do it usually stops after 1-2 shoe shine sessions. If... Hello,
Thank you for your feedback!
That is unfortunate to hear. Usually, our brushes do not shed any hairs, but in the rare cases they do it usually stops after 1-2 shoe shine sessions. If it does not stop, please contact our customer service and we will take care of that for you.
It is also unfortunate to hear the boxes contained sawdust. We are not sure why that is.
Kind regards,
Donny
Customer service
The ShoeCare-Shop

TP

10/10

Not received product yet

Strengths

none found

Antonio

8/10

Great, but link to parcel tracker was broken

Strengths

good products, great descriptions

Reply The Shoe Care Shop Int.:

Hello Antonio,
Thank you for letting us know your tracking link did not work. We are fixing the issue as we speak.
Thanks again for ordering with us. Let us know if you have any questions... Hello Antonio,
Thank you for letting us know your tracking link did not work. We are fixing the issue as we speak.
Thanks again for ordering with us. Let us know if you have any questions regarding the products.
Kind regards,
Donny Brom

apricot

10/10

Perfect

Strengths

Great products, quick delivery

Patrick Mc.Fadden

10/10

Unfortunately my order was not correct, however the after sales communication I received was excellent and very prompt. I am happy to continue shopping here.

Strengths

Good website. Clear ordering. Good communication and after sales service back up.

Ian

10/10

Excellent

Strengths

I made two orders on the same day and they consolidated into one and refunded the 2nd postage and packing amount; all off their own initiatve

Jack

10/10

Great service indeed.

Strengths

Good range of products and affordable prices

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