Feedback Company

The Shoe Care Shop Int.

9.3 /10

StarStarStarStarHalf star

1256 reviewsWrite review

checkbox98% recommends The Shoe Care Shop Int.!

After sales
StarStarStarStarHalf star
9/10
Customer-friendly
StarStarStarStarHalf star
9.4/10
Delivery speed
StarStarStarStarHalf star
9/10
1256 reviews

Dariusz Mierzejewski

StarStarStarStarStar
10/10

Products are easy to order. Delivery was fast. Website offers a lot of good products and extensive information helping to choose what you need.

Strengths
Great products selection. Lots of useful information.

Published on

Steven Weber

StarStarStarStarHalf star
9/10

Generally excellent

Strengths
Excellent website. Shoe care guides very helpful. Donny usually answers questions promptly. Packaging of your products is excellent.

Published on

Answer The Shoe Care Shop Int.

Hi Steven, Thank you for your feedback. I am only now reading back your emails and it seems that we were so focussed combining your order into one shipment we completely skipped over your inital questions. My apologies! It seems you already used your first order discount with us in 2023, but we are happy to apply it again for you retroactively. That way you get the discount in the form of a refund from us. That seems only right after us missing your original question eventhough you are not technically eligable to get a discount again. Please feel free to contact us in the future if you have any questions. Kind regards, Donny Brom The Shoe Care Shop

Answered on

Christoph Lerch

StarStarStarStarStar
10/10

Easy handling, helpful content, and good fast service

Strengths
I found the shoe cleaning tutorial very helpful.

Published on

EG

StarStarStarStarStar
10/10

It was a great experience and I am thinking of ordering again.

Strengths
They have a good store and a good quality product

Published on

Paul Browning

StarStarStarStarStar
10/10

Fast & efficient

Strengths
Fast

Published on

Larry Hernandez

StarStarStarStarStar
10/10

Shoe care dye

Strengths
Product selection

Published on

Jose Castro

StarStarStarStarStar
10/10

Ok

Strengths
Ok

Published on

Christopher Diven

StarStarStarStarStar
10/10

My order was fulfilled and shipped quickly. And the products exceed my expectations.

Strengths
Quality of product and fulfillment speeds.

Published on

CHRISTOPHER NISBET

StarStarStarStarHalf star
9/10

Generally very positive, with minor (but disappointing) flaw

Strengths
Good quality product, courteous after sales, quick response

Published on

Answer The Shoe Care Shop Int.

Dear Christopher, Thank you for your review. We appreciate your honest feedback. We have as we discussed together corrected the error on our website. We are happy to send you the missing item for free with your next order so feel free to let us know. We apologise for the inconvenience. Kind regards, The Shoe Care Shop

Answered on

JONATHAN ROSKO

StarStarStarStarStar
10/10

I love the quality and value of the items sold

Strengths
Communication has been acceptable with ordering an out of stock item in the setting of delivery occurring in the next 8-12 weeks

Published on

Aoife Long

StarStarStarStarStar
10/10

Overall positive

Strengths
Guidelines provided on how yo use the different products and what to buy

Published on

Alexander Nelson

StarStarStarHalf starEmpty star
7/10

I purchased a few different items and I love the website. The informational articles and videos, the helpful information/tips on each product are fantastic and a huge reason I have switched from competitors (Kirby Allison) to you guys. I would say almost everything about you guys is fantastic, except delivery speed. I really think it needs to be addressed.

Strengths
Everything about the website, the articles, videos, and the tips/how to use for each individual product is next level and fantastic. Amazing! Big reason I have switched from competitors to you.

Published on

Answer The Shoe Care Shop Int.

Hi Alexander, I am happy to hear that your order arrived and that you enjoy our content and products! We do our best to make it as easy to follow and enjoy as possible. When checking the shipment of your most recent order I see that the package indeed got delayed by FedEx for some reason. I am not sure why. If you are about to place your order be sure to send us a quick email so we can upgrade you to express shipping without any additional charge.

Answered on

Robert E Collins

StarStarStarStarHalf star
9/10

I’m a word, wonderful.

Strengths
Functionality

Published on

Alessandro Pisano

StarStarStarStarHalf star
9/10

B

Strengths
Clear

Published on

Nicole

StarStarStarStarHalf star
9/10

Very satisfied with the order.

Strengths
High quality products and nice packaging.

Published on

Reviews

The Shoe Care Shop Int. collects company reviews at Feedback Company. The company collects reviews independently.

The Shoe Care Shop Int. has achieved the following results:

  • checkAverage score: 9.3/10
  • check1256 collected reviews
  • checkFirst review written on 9 July 2012

The Shoe Care Shop Int.

For shoe trees, shoe polish, shoe valets, The Shoe Care Shop is the place to be. The online specialist for cedar shoe trees and luxury shoe care products by Saphir Médaille d'Or.

Contact

The Shoe Care Shop Int.

Parnassusweg 126

1076 AT Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
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Net Promoter Score (NPS)=% Promoters - % Detractors

After sales
StarStarStarStarHalf star
9/10
Customer-friendly
StarStarStarStarHalf star
9.4/10
Delivery speed
StarStarStarStarHalf star
9/10
1256 reviews

Dariusz Mierzejewski

StarStarStarStarStar
10/10

Products are easy to order. Delivery was fast. Website offers a lot of good products and extensive information helping to choose what you need.

Strengths
Great products selection. Lots of useful information.

Published on

Steven Weber

StarStarStarStarHalf star
9/10

Generally excellent

Strengths
Excellent website. Shoe care guides very helpful. Donny usually answers questions promptly. Packaging of your products is excellent.

Published on

Answer The Shoe Care Shop Int.

Hi Steven, Thank you for your feedback. I am only now reading back your emails and it seems that we were so focussed combining your order into one shipment we completely skipped over your inital questions. My apologies! It seems you already used your first order discount with us in 2023, but we are happy to apply it again for you retroactively. That way you get the discount in the form of a refund from us. That seems only right after us missing your original question eventhough you are not technically eligable to get a discount again. Please feel free to contact us in the future if you have any questions. Kind regards, Donny Brom The Shoe Care Shop

Answered on

Christoph Lerch

StarStarStarStarStar
10/10

Easy handling, helpful content, and good fast service

Strengths
I found the shoe cleaning tutorial very helpful.

Published on

EG

StarStarStarStarStar
10/10

It was a great experience and I am thinking of ordering again.

Strengths
They have a good store and a good quality product

Published on

Paul Browning

StarStarStarStarStar
10/10

Fast & efficient

Strengths
Fast

Published on

Larry Hernandez

StarStarStarStarStar
10/10

Shoe care dye

Strengths
Product selection

Published on

Jose Castro

StarStarStarStarStar
10/10

Ok

Strengths
Ok

Published on

Christopher Diven

StarStarStarStarStar
10/10

My order was fulfilled and shipped quickly. And the products exceed my expectations.

Strengths
Quality of product and fulfillment speeds.

Published on

CHRISTOPHER NISBET

StarStarStarStarHalf star
9/10

Generally very positive, with minor (but disappointing) flaw

Strengths
Good quality product, courteous after sales, quick response

Published on

Answer The Shoe Care Shop Int.

Dear Christopher, Thank you for your review. We appreciate your honest feedback. We have as we discussed together corrected the error on our website. We are happy to send you the missing item for free with your next order so feel free to let us know. We apologise for the inconvenience. Kind regards, The Shoe Care Shop

Answered on

JONATHAN ROSKO

StarStarStarStarStar
10/10

I love the quality and value of the items sold

Strengths
Communication has been acceptable with ordering an out of stock item in the setting of delivery occurring in the next 8-12 weeks

Published on

Aoife Long

StarStarStarStarStar
10/10

Overall positive

Strengths
Guidelines provided on how yo use the different products and what to buy

Published on

Alexander Nelson

StarStarStarHalf starEmpty star
7/10

I purchased a few different items and I love the website. The informational articles and videos, the helpful information/tips on each product are fantastic and a huge reason I have switched from competitors (Kirby Allison) to you guys. I would say almost everything about you guys is fantastic, except delivery speed. I really think it needs to be addressed.

Strengths
Everything about the website, the articles, videos, and the tips/how to use for each individual product is next level and fantastic. Amazing! Big reason I have switched from competitors to you.

Published on

Answer The Shoe Care Shop Int.

Hi Alexander, I am happy to hear that your order arrived and that you enjoy our content and products! We do our best to make it as easy to follow and enjoy as possible. When checking the shipment of your most recent order I see that the package indeed got delayed by FedEx for some reason. I am not sure why. If you are about to place your order be sure to send us a quick email so we can upgrade you to express shipping without any additional charge.

Answered on

Robert E Collins

StarStarStarStarHalf star
9/10

I’m a word, wonderful.

Strengths
Functionality

Published on

Alessandro Pisano

StarStarStarStarHalf star
9/10

B

Strengths
Clear

Published on

Nicole

StarStarStarStarHalf star
9/10

Very satisfied with the order.

Strengths
High quality products and nice packaging.

Published on

Reviews

The Shoe Care Shop Int. collects company reviews at Feedback Company. The company collects reviews independently.

The Shoe Care Shop Int. has achieved the following results:

  • checkAverage score: 9.3/10
  • check1256 collected reviews
  • checkFirst review written on 9 July 2012

The Shoe Care Shop Int.

For shoe trees, shoe polish, shoe valets, The Shoe Care Shop is the place to be. The online specialist for cedar shoe trees and luxury shoe care products by Saphir Médaille d'Or.

Contact

The Shoe Care Shop Int.

Parnassusweg 126

1076 AT Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation