Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Anne Nurse

10/10

Superb. Very helpful regarding a purchase to another country

Improvements or suggestions

Went above and beyond, so very grateful

Charles Newhook

8/10

I made a purchase from the website.

Improvements or suggestions

Nothing to add at this time.

Anonymously

1/10

I am really surprised with the service system of store in Museum and online! I love art of Van Gogh, and museum, which is the part of the reason that I visiting researched in Amsterdam. While my... I am really surprised with the service system of store in Museum and online! I love art of Van Gogh, and museum, which is the part of the reason that I visiting researched in Amsterdam. While my experience of buy a pair of fine earrings is quite difficult and weired. Though it is clearly marked on the website that the earrings is available at museum store, while the staff there told me that they dont have them and which are only sold online. And the discount of online system apparently not work. Then I contacted by online system for help, but not getting reply even till now. Just check online a few days late, the discount is ended. I just cant understand the shopping system in such low quality, while within the world known respected museum!

Improvements or suggestions

The store system shoud be honest, keep the real information either online and in muesum, besides, be sooner reflect to customers.

Deb

6/10

Delivery of the order took longer than anticipated. Eventually an email was sent (from the company) which explained failure in a new computer system.

Improvements or suggestions

It is difficult to offer suggestions since it can’t be determined whether it is lack of procedure or system failure. That being said, it would have been nice to receive an acknowledgment of order.... It is difficult to offer suggestions since it can’t be determined whether it is lack of procedure or system failure. That being said, it would have been nice to receive an acknowledgment of order. An acknowledgment was not received until a request for tracking was sent to the company.

Anonymously

7/10

It wasn't a pleasant experience for me.
The internet had some issues, I never received the shipping updates and teaching number, and the customer service isn't responding fast.

I... It wasn't a pleasant experience for me.
The internet had some issues, I never received the shipping updates and teaching number, and the customer service isn't responding fast.

I ordered the package for a birthday present, but I didn't get a tracking number, I can't check what's latest update from the delivery driver, I missed it and didn't get any letter or notification to ask me to pick up the package in a pick up store, so I couldn't give the birthday present on time. :(

Improvements or suggestions

Please fix the website and send the tracking update to customers

Ray Taylor

1/10

I bought 2 watches and never received them. You sent me an email saying they were delayed because your printer was broken - for the shipping labels.

Improvements or suggestions

Hand write the address and mail them.

Wish Design Studio

10/10

Excellent service! Updates provided on shipment through customs, as well as extremely well packed and protected fragile items.
Everything arrived when expected, and in perfect condition...

HAPPY/TJAD

10/10

The service attitude was very good. There were some minor issues with the invoice during the shopping process, but the staff quickly provided an email response and promptly resolved the related... The service attitude was very good. There were some minor issues with the invoice during the shopping process, but the staff quickly provided an email response and promptly resolved the related issues. This was a very enjoyable shopping experience.

Improvements or suggestions

The service attitude was very good. There were some minor issues with the invoice during the shopping process, but the staff quickly provided an email response and promptly resolved the related... The service attitude was very good. There were some minor issues with the invoice during the shopping process, but the staff quickly provided an email response and promptly resolved the related issues. This was a very enjoyable shopping experience.

Fernanda Azevedo

10/10

It was very easy to find the product that I wanted to buy. And, fortunately, I had the opportunity to buy it, because I was very regret that I hadn’t bought that when I visited the Museum

Improvements or suggestions

Should be easier to track the order. I recommend that a link should be available to do it.

Harvey Thompson

10/10

Items did not ship on time due to broken mail equipment. When Madelon Spijker learned It was to be a Valentine gift for my wife, she special handled it using fastest way to ship. It arrived on... Items did not ship on time due to broken mail equipment. When Madelon Spijker learned It was to be a Valentine gift for my wife, she special handled it using fastest way to ship. It arrived on ValentinesDsy. Thank you, Madelon!!!

Improvements or suggestions

You have wonderful customer focused service culture. Already.

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