Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Marten

10/10

Easy and without stress

Joan McCordic

10/10

Excellent

Ewelina

5/10

I ordered one more delivery and i was waiting but they didn't deliver my order.

Improvements or suggestions

Contant with this DHL!

Reply Van Gogh Museum Shop:

Dear Ewelina,
Thank you for your review. Sorry to hear that you haven't the order yet. We will verify with DHL what has happened and will reply to you by e-mail. Our apologies for the... Dear Ewelina,
Thank you for your review. Sorry to hear that you haven't the order yet. We will verify with DHL what has happened and will reply to you by e-mail. Our apologies for the inconvenience.
Kind regards,
Saskia
Van Gogh Museum Shop

Wendy

10/10

Faultless - easy to purchase using the online shop, very prompt dispatch and items arrived in under 7 days to Australia. Amazing service, thank you

Improvements or suggestions

Nothing to improve, you are all ready knocking it out of the park in terms of service

Emmi

10/10

Everything was perfect

Ewelina

6/10

I ordered backpack but still didn't get IT from DHL.

Improvements or suggestions

Change service

Reply Van Gogh Museum Shop:

Dear Ewelina,
Thank you very much for your review. We're really sorry to hear that you haven't received the backpack yet. We will contact DHL and see why your order hasn't been delivered yet. We... Dear Ewelina,
Thank you very much for your review. We're really sorry to hear that you haven't received the backpack yet. We will contact DHL and see why your order hasn't been delivered yet. We will reply to you by e-mail. Kind regards,
Saskia
Van Gogh Museum Shop

Ron Enros

10/10

Easy to order, super quick delivery, product as expected

Improvements or suggestions

No improvements

kelly

2/10

Very bad experience. I am still not able to receive the package due to your shop did not pass the delivery address and phone number to DHL. The package did not arrive my home on the DHL expected... Very bad experience. I am still not able to receive the package due to your shop did not pass the delivery address and phone number to DHL. The package did not arrive my home on the DHL expected delivery date and nobody contact me. Finally I found out DHL has only half of the address and no contact number were provided to DHL. But my input in your system is correct. The package is now still not delivered to me and DHL said the item is stuck somewhere and can't tell when will be delivered. This is very bad experience.

Reply Van Gogh Museum Shop:

Dear customer,
Thank you very much for your message. We're sorry to hear that you haven't received the order yet. We will check with DHL what has happened and we will reply to you in a personal... Dear customer,
Thank you very much for your message. We're sorry to hear that you haven't received the order yet. We will check with DHL what has happened and we will reply to you in a personal e-mail. Our apologies for the inconvenience.
Kind regards,
Saskia
Van Gogh Museum Shop

Cyrillynn Chen

10/10

I love everything in your shop, and I cannot wait to visit in person! But I had a wonderful experience on the online shop. I found what I wanted easily, it was as described and arrived very... I love everything in your shop, and I cannot wait to visit in person! But I had a wonderful experience on the online shop. I found what I wanted easily, it was as described and arrived very quickly to the US!

Improvements or suggestions

I had a good experience, nothing to improve from what I could see!

Jorge

10/10

Excelente !!!!!

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