Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Alex Shaw

10/10

I was really pleased with how unique the selection of items were and also the quality once mine arrived. The shipping process was also really efficient.

Improvements or suggestions

I don't really have any. Hopefully I'll get to visit for real some day.

Koch

10/10

Lovely products

Improvements or suggestions

No suggestions

Anna Swallow

10/10

I was amazed by how fast the canvas giclee print shipped and arrived at my home in the United States! It arrived safely, packaged with care, much earlier than I'd anticipated. I am also very... I was amazed by how fast the canvas giclee print shipped and arrived at my home in the United States! It arrived safely, packaged with care, much earlier than I'd anticipated. I am also very impressed by the quality of the print - it looks so good!

Improvements or suggestions

The whole buying process was flawless! No need for improvements!

Ross Finley

4/10

I ordered a canvas of Field with Irises for my father’s 80th birthday. It said it would arrive on time when I purchased it and so far it’s 2 days late with DHL saying no estimated delivery date. I... I ordered a canvas of Field with Irises for my father’s 80th birthday. It said it would arrive on time when I purchased it and so far it’s 2 days late with DHL saying no estimated delivery date. I paid the import taxes immediately. On top of that, I wrote to the contractor that did the replica because they addressed the item to me, not my father as requested, and they got some details of the address wrong. That is not why the item has been held up as far as I know as it would be fairly easy to get it right. Anyway, my email was ignored. So I have to say so far I’m pretty disappointed. My Dad only turns 80 once and he’s still not received his gift. Hopefully it will arrive in the next few days. I really wish I were contacted about this, not ignored.

Improvements or suggestions

Customer service really needs to improve. The only contact I’ve had about this is to fill in this survey. It would have been better to get a return email.

Reply Van Gogh Museum Shop:

Dear Mr. Finley,
We're so sorry to hear that you haven't received your order yet. We will reply to you by a separate mail. Our apologies for the inconvenience.
Kind regards,
Van Gogh... Dear Mr. Finley,
We're so sorry to hear that you haven't received your order yet. We will reply to you by a separate mail. Our apologies for the inconvenience.
Kind regards,
Van Gogh Museum Webshop

Dominique

10/10

Nice Van Gogh Coffee cups , I am vers pleased.

Vetle sande

10/10

Beyond all my expectations!

tjeppen

8/10

Swift

Improvements or suggestions

use another courier company

Karin schouten

10/10

De sjaal is een cadeau, zodat ik die niet uitgepakt heb.
Maar op het oog ziet hij er goed uit.
De bezorging verliep ook prima.

Sarit Jafa

10/10

Extraordinary!!!
Within 120 hours I order, it is shipped, it arrives in perfect condition is unpacked and installed!!!
All my best wishes.

Aza

10/10

The service was fast and I received my order in a nice package, which makes it extra suitable to give it as a present.

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