Reviews

9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Linda

10/10

No issues, huge Van Gogh fan...visited museum several years ago...easy to purchase and received so quickly to Chicago!

Improvements or suggestions

None


Louis Drake

10/10

The website was well structured, ordering was simple, shipping time was as advised at time of purchase. The product was better than described and most appreciated. I visited the Van Gogh Museum in... The website was well structured, ordering was simple, shipping time was as advised at time of purchase. The product was better than described and most appreciated. I visited the Van Gogh Museum in 2006 and it was quite memorable. In addition to the wonderful collection of Van Goghs, a special Rembrandt/Carravagio exhibit was on a lower level celebrating Rembrandt's 400th birthday. Just a wonderful experience all around. I look forward to returning to Amsterdam and the museum. My new hat will be a reminder to book that trip once I'm allowed to return to Europe.


Jin

10/10

Great packaging!

Improvements or suggestions

I ordered when you offered free international shipping. It's very pricey when it's not free so I would appreciate a more affordable shipping fee.


Evangelia Mazaraki

10/10

Excellent service, prompt delivery, perfect quality.

Improvements or suggestions

Maybe by lowering the transportation costs in general.


Miriam Nebres

9/10

My order was processed very promptly but my excitement was dampened (literally) when some of my items arrived wet, soggy, and smelly. It was repacked by DHL so I'm not sure who is at fault here. I... My order was processed very promptly but my excitement was dampened (literally) when some of my items arrived wet, soggy, and smelly. It was repacked by DHL so I'm not sure who is at fault here. I sent an email with pictures to the Van Gogh Museum and they quickly responded and took care of the problem and will replace the damaged items. I am very happy with their customer service.

Improvements or suggestions

May I suggest that items ordered are sent in better packaging (preferably waterproof) to avoid any type of damage in transit.


David Veller

10/10

Amazingly fast shipping! Item came in less than a week from Amsterdam to Chicago USA.

Improvements or suggestions

None!


Suzanne

10/10

I visited the museum a few years ago in person and lived it. Base an ad for the shop online and visited it virtually so decided to purchase Christmas gifts.

Improvements or suggestions

None. It was a pleasant and rewarding experience.


Heidi

9/10

Excellent

Improvements or suggestions

Product is perfect and arrived very quickly!


Kwon TaeHun

8/10

Well organized and easy to understand for shopping.

Improvements or suggestions

Life size canvas printing product has no frame. I think because it's size. So I suggest how about selling life size canvas printing's Frame as unassembled parts, so you can deliver frame of life... Life size canvas printing product has no frame. I think because it's size. So I suggest how about selling life size canvas printing's Frame as unassembled parts, so you can deliver frame of life size . Here my place Jeju, S.Korea, it's hard to find frame maker for life size frame.


Michelle Allen

3/10

I paid over $200 not for the picture I expected to hang in my dining room but for a PUZZLE. Not what I expected at all! I don’t know how I made this mistake. Probably not reading the fine print.

Improvements or suggestions

Make it more clear what the customer is actually receiving.