Reviews

9.2 / 10
5033 reviews
Write a review

95% of the customers recommend this company.

5033 Reviews

Mitchell Guy

10/10

Very clear & simple shopping experience. Lots of choice and the quality seems excellent.

Improvements or suggestions

Seems perfect to me.


Diego Robles

8/10

The products are of amazing quality, the online shopping experience was OK, and the delivery process has room for improvement.

Improvements or suggestions

I was supposed to receive a mail when my products were shipped but I never got it so my packages were delivered when I was not expecting them and ended up being sent to a neighbor.


Ruth Brenninkmeyer

10/10

Fantasic!!!

Improvements or suggestions

Couldn't be better!


Brad Lutz

10/10

Very positive.

Improvements or suggestions

No suggestions really.


john furia

10/10

Great

Improvements or suggestions

no improvements


Luigi Ghidotti

8/10

Very satisfied


Beth/Calibre Resources

10/10

Very fast shipping. Happy customer.


Stefanie Dornbusch

10/10

It was an excellent experience from start to finish. Clear communication, very fast delivery, items arrived in perfect condition. I am very impressed.


Jan Willemse

9/10

Excellent

Improvements or suggestions

none


Annick Chazy

4/10

Making a order was easy.
I have not received the articles yet. They were stopped by customs as no declaration was given and I was asked by DHL to send a copy of the order.
DHL is now...
Making a order was easy.
I have not received the articles yet. They were stopped by customs as no declaration was given and I was asked by DHL to send a copy of the order.
DHL is now requiring 77 euros for customs service. This includes VAT (34%), DHL customs fee (24%) and DHL extra fee as they are more than 2 different articles (39%). I will then have paid 95 euros for the articles and 95 euros for shipping and customs. I found DHL fee exaggerated and I did not recall to have seen visible information on the significance of ordering more than 2 articles in DHL fee.
I am sorry but I put the order to help the museum under Corona situation. I did not needed anything and found DHL fee policy quite provocative and disrespectfull. I will not repeat any order to your museum as long as these conditions remain.

Improvements or suggestions

Need to improve information regarding DHL fee when shipping outside the Netherlands.
Could revise which shipping supplier to use as the conditions given by DHL seem unreasonable.
Revise...
Need to improve information regarding DHL fee when shipping outside the Netherlands.
Could revise which shipping supplier to use as the conditions given by DHL seem unreasonable.
Revise information provided to customs as package stopped lacking details.