Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Anonymously

2/10

I still haven’t received a shipping tracking number for order 600477. i placed the order last week

Improvements or suggestions

let me know when my package will ship

Early Riser Wellbeing Institue for Nurses

10/10

Wonderful , I got my boots!

Improvements or suggestions

None. Next time I'm coming in person

Beth Ann

10/10

Website ordering was great!

Heather Maciak

10/10

I was in Paris when your exhibit opened, and although I couldn't attend in person, I was thrilled to be able to order the Van Gogh in Auvers book online! I also flew through the Amsterdam Airport... I was in Paris when your exhibit opened, and although I couldn't attend in person, I was thrilled to be able to order the Van Gogh in Auvers book online! I also flew through the Amsterdam Airport on my way home, and although I didn't have time to visit the museum shop in the airport (wonderful idea, by the way), I did pick up a few small Van Gogh souvenirs in one of the gift shops. Once I returned home, I spent time on your website, and I think the wealth of information you provide about the exhibits at the Museum is astounding; I know I'll return to it many times. The book, of course, is incredible, and I'm very happy to have such a treasured, detailed, scholarly description of Van Gogh's life and his experiences in Auvers. With the addition of the wonderfully large collection of colour plates, I will be able to visit the exhibition that I missed over and over again. Thank you for all of your wonderful services; I hope to visit the Museum in person someday.

Improvements or suggestions

The book I ordered was to be delivered by DHL, and all went smoothly, including a very quick projected delivery time, until there was an exception. DHL told me that there wasn't sufficient... The book I ordered was to be delivered by DHL, and all went smoothly, including a very quick projected delivery time, until there was an exception. DHL told me that there wasn't sufficient documentation of the contents of the package to allow it to be transported internationally. I wrote to the museum to ask if they could forward the information to the shipper, but received no answer. Finally, I sent a copy of my receipt to DHL. They agreed that this was sufficient, and the package came through without further delay. It was handled quite roughly in transit, so the box was a bit battered, especially on one corner, but your packaging is so cleverly designed that the book was in pristine condition when I opened it, and I must say that I loved the overall design of Van Gogh's cherry blossoms on the outside of the package!

Emily W

10/10

So wonderful. I could not have had a better experience. Amazing quality items, fast shipping and excellent customer service.

Improvements or suggestions

Not applicable; my purchase was convenient, easy and quick.

Anonymously

10/10

Absolutely fantastic! Shop was easy to navigate, ordering wasn’t a problem and delivery was surprisingly fast. Also, the goods were wrapped and well protected. I was very happy with the entire... Absolutely fantastic! Shop was easy to navigate, ordering wasn’t a problem and delivery was surprisingly fast. Also, the goods were wrapped and well protected. I was very happy with the entire experience.

Improvements or suggestions

Your employees deserve a raise! 😁

Max

8/10

Was pretty good :) Everything came as described & pretty fast.

Improvements or suggestions

Would be cool to have lower Shipping cost

Anonymously

10/10

Hi,
Years ago, I visites Ámsterdam and and I really enjoyed the Van Gogh museum. Now It was really nice the opprtunity to buy something very special to me. The service was really good! Hi,
Years ago, I visites Ámsterdam and and I really enjoyed the Van Gogh museum. Now It was really nice the opprtunity to buy something very special to me. The service was really good!
Thanks!

Improvements or suggestions

I ‘d like to know, hoy much we must to pay for tax, before the purchase.

Victoria O.

10/10

Very kind, prompt, and helpful customer service! Beautiful selection of products too for any Van Gogh fan ❤️

Improvements or suggestions

I would like to see a little more ease in ordering (I had some issues with the system being stylistically programmed for addresses in The Netherlands only, so I needed help with my United States... I would like to see a little more ease in ordering (I had some issues with the system being stylistically programmed for addresses in The Netherlands only, so I needed help with my United States address to actually be accepted by the system and to be able to actually submit the order since our addresses look quite different from each other). Other than that, everything else was great!

Anonymously

10/10

Excellent, prompt service, delightful bear.

Improvements or suggestions

The ordering interface could be improved to accommodate both European and American address conventions. My shipment address came out incorrectly, which I noticed in the confirmation email and was... The ordering interface could be improved to accommodate both European and American address conventions. My shipment address came out incorrectly, which I noticed in the confirmation email and was able to correct with DHL Customer Service. I can’t remember the interface exactly, but I was confused by it. Please clearly label separate entry boxes for Building Number, Unit Number and Street Name. For example, an American address is 25 Main St, Unit 5, City, State, Zipcode. I don’t think this order is the same everywhere, so it would be best to have all address data elements separated and labeled. I hope this makes sense!! Thank you.

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