Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Anonymously

9/10

Very good

Improvements or suggestions

No suggestions.

Amine Saade

10/10

Excellent, quick reply’s and beautiful products.

Improvements or suggestions

The shipping details are a little confusing for other countries in my opinion. The shipping page should be more detailed. Thats all

Pia

10/10


I am delighted with the items I ordered. I hope to be in your museum next year. Thank you for having existed Vincent!!

Kristina Pirov

10/10

Came very fast . And had a really good packeding
Im happy with my ordering and I would order again in future

Anonymously

8/10

Good experience, the book was well wrapped and send with care.

Improvements or suggestions

It arrived later than expected, due to many orders. I phoned about it as I thought something went wrong. Maybe good to explain temporarily on the site or mail a message in case products will be... It arrived later than expected, due to many orders. I phoned about it as I thought something went wrong. Maybe good to explain temporarily on the site or mail a message in case products will be delivered later than normally promissed.

Anonymously

2/10

Not great

Improvements or suggestions

I was pleasant if I could know before to pay my country fees. It was more expensive than the objects i bought

Reply Van Gogh Museum Shop:

Dear Customer,
Thank you for feedback. We are sorry to read that you had to pay extra fees for having your order cleared from customs. We do warn our customers before check out with the... Dear Customer,
Thank you for feedback. We are sorry to read that you had to pay extra fees for having your order cleared from customs. We do warn our customers before check out with the following message: “Important note:
Shipments to countries outside the EU may be charged with import duties or other additional taxes.
Charges vary depending on your customs authority and will be the responsibility of the consignee. The costs for importing goods can be 100% on top of the total order value, so we advise you to double check these costs with your customs authority.”
We do try to be as transparent in shipping fee and custom fees as possible. The shipping fee is visible at the earliest state in the order process but for the Custom fees this is more difficult. These may vary per country, per product but also per situation. That is why we do advise our customers to double check the costs with the customs authority.
We are sorry if you have missed this warning.
If you have any further questions, please contact us.
Kind regards,
Rik
Van Gogh Museum Shop

Anonymously

10/10

Excellent! The site was easy to use and my gift arrived quickly and in good condition.

E Martin

9/10

Fast, proficient and professional

Improvements or suggestions

none

Kristina

10/10

Quality products, arrived very fast

Improvements or suggestions

-

Anonymously

10/10

Very positive. had exactly what i was looking for and it arrive to my home in USA QUICKLY

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