Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
Write a review

95% of the customers recommend this company.

5033 Reviews

Jean M. O'Leary

8/10

It was great. Delivery was prompt, although expensive

Madina

10/10

Perfect

Curt Arnson

10/10

Excellent. Easy website purchase, near immediate delivery

Improvements or suggestions

no complaints

alan santos

6/10

Brilliant to have the option to have lesser known works custom printed and shipped to your home while at the museum. I think if you setup an area where some of these were displayed; say three works... Brilliant to have the option to have lesser known works custom printed and shipped to your home while at the museum. I think if you setup an area where some of these were displayed; say three works in a variety of the options available, you would sell a LOT more of these custom prints. Some people want trinkets from China, but a think a number of patrons of the art would spend the money to have this service. When I was there, the card reader was not working so NOTHING could be ordered, and I only stumbled upon the ability to do this as I perused the shop. This is worthy of it's own boutique like setting; more worthy than the boutique setup adjacent to the shop for scarves and higher priced items; it was totally empty of people when I was there....

Improvements or suggestions

As above you can see I have ideas!

Vicki

10/10

Once I got onto the web site by changing my server.I had a great experience. I placed my order and in 3 days it arrived. That’s 3 days from Amsterdam to San Diego! It’s every bit as cute as it was... Once I got onto the web site by changing my server.I had a great experience. I placed my order and in 3 days it arrived. That’s 3 days from Amsterdam to San Diego! It’s every bit as cute as it was in the museum a week before. I knew if I bought it while I was there it would be crushed in my suitcase.

Elaine

6/10

I ordered some coasters online and they were delivered promptly and in good standing

Improvements or suggestions

I felt like the box the coasters came in was a bit large for the contents

Maria Oratis

10/10

Very fast and easy to order. I was just visiting the museum two weeks ago but never realized I had wanted to purchase something from the shop so I went on line when I returned to the US and bought... Very fast and easy to order. I was just visiting the museum two weeks ago but never realized I had wanted to purchase something from the shop so I went on line when I returned to the US and bought what I wanted. I am very happy

Improvements or suggestions

There is no need to improve anything

Barry Isaacs

10/10

I ordered a junior edition of a Van Gogh atlas book for my grandchildren. I needed the book to be in English which the museum had and which is available nowhere else.

Improvements or suggestions

I was very impressed with how quickly the book arrived via DHL Express.

Mark

1/10

Awful experience, will never purchase from them again.

I ordered two items together but they were shipped separately which meant DHL charged me two separate $20 CAD admin fees. Not only... Awful experience, will never purchase from them again.

I ordered two items together but they were shipped separately which meant DHL charged me two separate $20 CAD admin fees. Not only that but Both items I purchased were submitted at significantly higher values than what I actually paid for them in CAD equivalent which cost me extra duty tax. A €25 ornament was submitted with a value of $105 CAD.

Improvements or suggestions

Don’t split shipments and don’t overvalue the items sent.

Reply Van Gogh Museum Shop:

Dear Mark,
Thank you for your review.
We are sorry to hear that you where surprised by the cost differance.
We will look into the price difference that you indicated and contact you... Dear Mark,
Thank you for your review.
We are sorry to hear that you where surprised by the cost differance.
We will look into the price difference that you indicated and contact you further via email.
With kind regards,
Milan
Van Gogh Museum Shop

Alejandro

2/10

I have been waiting for my package since last week, i bought somethings on Tuesday and paid for a express delivery ( 3 business days), but today (October 18, one week later) i have not recived my... I have been waiting for my package since last week, i bought somethings on Tuesday and paid for a express delivery ( 3 business days), but today (October 18, one week later) i have not recived my packet yet. I am still waiting, yesterday i checked the status and the things were in Germany! so, I am still waiting.

Improvements or suggestions

Get a better company for the international delivery or change the time of it. Maybe from 3 business days to 5 or 10 or 15 or the real time, I am still waiting for the product I ordered last week.

Reply Van Gogh Museum Shop:

Dear Alejandro,
Thank you for your review. We are very sorry to hear that you didn't receive your package in time. We will contact you via e-mail to find a satisfactory solution.
Kind... Dear Alejandro,
Thank you for your review. We are very sorry to hear that you didn't receive your package in time. We will contact you via e-mail to find a satisfactory solution.
Kind regards,
Milan
Van Gogh Museum Shop

Feedbackcompany.com uses Cookies. Please read our Cookie Policy for more information. You accept cookies by continuing or closing this message.