Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Rene

9/10

Great experience, fast delivery.

Nazaf

10/10

The experience was awesome

Improvements or suggestions

Should also mention an estimated cost we might have to pay to the customs, for example I paid around 50 EUR for the entire order and here in Brazil I had to pay around 72 EUR to the custom... Should also mention an estimated cost we might have to pay to the customs, for example I paid around 50 EUR for the entire order and here in Brazil I had to pay around 72 EUR to the custom authorities just to receive my order.

Anastasiia

7/10

Fast

Improvements or suggestions

More tshirts variety
Better quality of tshirt picture!!!

Carlos Henrique O dos Anjos

10/10

Enchantment is the word, I loved the museum and I recommend it to everyone who goes to Amsterdam.

Improvements or suggestions

I live in Brazil and it was necessary to include my CPF for sending, for this an email was sent which I took a while to read, I believe it would be more fluid if the information was already... I live in Brazil and it was necessary to include my CPF for sending, for this an email was sent which I took a while to read, I believe it would be more fluid if the information was already requested when entering the country. But everything was very easy to solve, just a suggestion for improvement.

Angel Gunn

8/10

Website was easy to navigate. Delivery was very prompt and on time.

Improvements or suggestions

I was disappointed that the sunflower canvas wall art was not finished around the edges—the trim was white and had studs in it. I expected the edges to be same coloring as picture front and to be... I was disappointed that the sunflower canvas wall art was not finished around the edges—the trim was white and had studs in it. I expected the edges to be same coloring as picture front and to be able to hang without a frame.

Adolfo

10/10

Excellent service

Brittany

9/10

Great! Very friendly

John Reynolds

8/10

Lovely shop in person and online w.r.t. displaying merchandise.

Improvements or suggestions

The website has errors.
It kept telling me that the form was incomplete. I entered the details again and again then in frustration just ignored the messages and I just pressed submit twice at... The website has errors.
It kept telling me that the form was incomplete. I entered the details again and again then in frustration just ignored the messages and I just pressed submit twice at each stage. Then it got to the end.

angeles nieto lozano

7/10

Me gustan mucho sus productos

Sharisa

1/10

The shipping plus duties made this purchase not worth it. I won’t shop here again. The Louvre shipped with no duties. Perhaps stop using DHL.

Improvements or suggestions

DHL charges high duties and shipping. The Louvre used the regular France post no duties and less for the shipping.

Reply Van Gogh Museum Shop:

Dear Sharisa,
Thank you for your feedback.
All Van Gogh Museum Shop parcels are shipped with DHL Express and include track & trace. This way we can guarantee a fast and safe delivery.... Dear Sharisa,
Thank you for your feedback.
All Van Gogh Museum Shop parcels are shipped with DHL Express and include track & trace. This way we can guarantee a fast and safe delivery. We do realize that this is not the cheapest way to ship products, but we can guarantee you a secure and fast delivery. The shipping fee is based on the weight and size of the package and your country of residence. The lowest price range is based on a weight from 0 till 4 kg.
Orders placed to countries outside the EU are VAT free and do not include 21% EU VAT. However, upon arrival at the customs of your country, the shipment may be charged with import duties & other additional taxes. Charges vary depending on your customs authority, the classification of the product you ordered and are the responsibility of the consignee.
Kind regards,
Julia
Van Gogh Museum Shop

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