Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Aysegul

10/10

Great shopping experience

Improvements or suggestions

More available designs

Phyllis

10/10

Awesome. Delivery was fast.

Paul Chin

10/10

Fantastic

Improvements or suggestions

None

Fang Xu

10/10

Wonderful!!! I really like it.

Improvements or suggestions

None

Margaret

1/10

I still haven't received my item. I have emailed your shop but have had no response as to when my item will arrive. I have also tried to track my item but the details are not up to date as my item... I still haven't received my item. I have emailed your shop but have had no response as to when my item will arrive. I have also tried to track my item but the details are not up to date as my item should have been delivered by now. I have also tried to contact the delivery firm 'DHL Express' but the telephone numbers do not connect to the appropriate person to resolve the issue. All in all, my experience so far has been frustrating as I am continually trying to chase things up.

Improvements or suggestions

To improve, you could use a better delivery company like UPS because DHL are renowned for providing a poor service, with inconsistent communication. With such expensive items that you are sending, I... To improve, you could use a better delivery company like UPS because DHL are renowned for providing a poor service, with inconsistent communication. With such expensive items that you are sending, I am shocked that you are using such an incompetent delivery firm like DHL.

Reply Van Gogh Museum Shop:

Dear Margaret,
Thank you for sharing your experience with us. I have tried to find your earlier correspondence, but cannot find any emails from you in our mailbox.
We are sorry to hear that... Dear Margaret,
Thank you for sharing your experience with us. I have tried to find your earlier correspondence, but cannot find any emails from you in our mailbox.
We are sorry to hear that the shipment took longer than expected! I see that you have ordered a Giglée, which is a custom made print. Our Custom prints take about 5 working days to prepare, as they are handstreched by a studio that is specialised in this.
We will get in contact about your feedback by email as soon as possible!
Kind regards,
Charlotte
Van Gogh Museum Shop

Dr. Elena Alderete Baker

10/10

Love my Van gogh Potato Eaters watch. Shipping was so fast. I did not find any care instructions nor description of the watch such as type of battery or is water proof to any degree. There should... Love my Van gogh Potato Eaters watch. Shipping was so fast. I did not find any care instructions nor description of the watch such as type of battery or is water proof to any degree. There should be some type of information about the watch in the literature.

Improvements or suggestions

Service was great. I would like more information about the watch as I noted above.

Jasmin Hecht

10/10

Super schnelle Abwicklung des Auftrages und schnelle Lieferung... Top!!!!

Improvements or suggestions

Da gibt es nichts zu verbessern .. weiter so!!!

Cynthia Leveridgr

10/10

My experience was excellent. It was easy & simple to order & my items were delivered promptly!

Improvements or suggestions

No improvements needed

Julia Harkola

10/10

Super fast delivery to California! Beautifully packaged, too.

Hans-Peter Ammann/Switzerland

10/10

Everything went smooth and fast. Thank you!

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