Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

David McConnell

9/10

Easy!

Improvements or suggestions

I don't know whether it is your company or DHL, but after sending me a notice that my item was on the way, I got another message saying it had missed its transportation. Then I never got another... I don't know whether it is your company or DHL, but after sending me a notice that my item was on the way, I got another message saying it had missed its transportation. Then I never got another notice until it was here for delivery. This is not a deal breaker, but it was pretty confusing.

Marsella Camacho

8/10

Me mandaron una taza sin caja y se rompió, porque envían cosas sin caja?

Improvements or suggestions

Quiero el reembolso de mi taza

Reply Van Gogh Museum Shop:

Dear Marsella,
Thank you for getting in touch with us.
We're so sorry to hear that one of the mugs you ordered broke! We will contact you via e-mail to sort this matter.
Kind... Dear Marsella,
Thank you for getting in touch with us.
We're so sorry to hear that one of the mugs you ordered broke! We will contact you via e-mail to sort this matter.
Kind regards,
Julia
Van Gogh Museum Shop

YAOZHONG JIN

7/10

Fast delivery and good communication.

Improvements or suggestions

The watch I bought is not as good as I anticipated. The design is nice but the material is cheap, and the watch movement looks like a one dollar bargain. It’s clearly overpriced.

Jonathan Minkus

1/10

Very disappointed. I ordered a Van Gogh print because the print I bought when I was in the museum was in the wrong slot so I thought I was buying one print and instead got another. Then I ordered... Very disappointed. I ordered a Van Gogh print because the print I bought when I was in the museum was in the wrong slot so I thought I was buying one print and instead got another. Then I ordered from the shop the print I wanted all along and when it was delivered it was 1/4 the size of the ones in the museum.

Improvements or suggestions

See above. I feel very taken advantage of.

James

10/10

Excellent. Quality towels.

Improvements or suggestions

I made only one order but everything went smoothly and received the goods in short order.

Milly

10/10

Excellent!!

Lynn Laughter

8/10

Everything went well. ordering was easy. The only issue was with DHL delivery.

Improvements or suggestions

We got conflicting messages from DHL about the anticipated delivery date. We live in a gated community, with a Security Guard Station. We were out of town for a few days. Delivery was supposed to... We got conflicting messages from DHL about the anticipated delivery date. We live in a gated community, with a Security Guard Station. We were out of town for a few days. Delivery was supposed to be on Monday to the Guard Station. We got notice Sunday that the delivery had been made to our front porch. We searched for the package because it was not on the front porch. We found the package in the bushes next to the porch where it had been exposed to a rain storm.

Greg Coticchia

10/10

It was excellent. I was at the museum and ordered online. Both experiences were very good.

Pam

8/10

The museum’s website was great. But I have not received my order yet.
This is a problem with DHL shipping not you. First they said they tried to deliver but I gave them the wrong address. It... The museum’s website was great. But I have not received my order yet.
This is a problem with DHL shipping not you. First they said they tried to deliver but I gave them the wrong address. It was the correct address, I have lived here 30 years. Then yesterday they said they couldn’t deliver b/c I wasn’t home. I was home. And I set up a non contact delivery so it didn’t matter if I was at home or not. Now I have to drive to another town 16 miles away to pick up my items that I spent $22 in shipping for!! DHL sucks! It’s not worth the shipping if you have to pick up your items anyway. So I won’t be able to purchase anything from the museum b/c your shipping company has a crappy map app.

Improvements or suggestions

Use UPS or some other shipping,,,,US Mail would even be better

Luis Alves

9/10

All went as supposed.

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