Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Suzanne

10/10

Very fast delivery to Japan. I adore this purse. It is high quality and an excellent investment. It was beautifully wrapped and packaged. The Museum shop exceeded my expectations on all counts.

Catherine Chow

8/10

Good. Very straightforward. User friendly.

Improvements or suggestions

Shipping overseas took 5 business days instead of 3- order was placed on Thursday and arrived next Thursday. Also duties cost another $23 for a $60 purchase. Otherwise I am satisfied with the... Shipping overseas took 5 business days instead of 3- order was placed on Thursday and arrived next Thursday. Also duties cost another $23 for a $60 purchase. Otherwise I am satisfied with the purchase.

Cristobal Etienne

4/10

A very bad experience. My products are waiting a lot of time in customs. DHL is telling me that you sent other things other than the two paintings. This is causing a delay on the shipping and they... A very bad experience. My products are waiting a lot of time in customs. DHL is telling me that you sent other things other than the two paintings. This is causing a delay on the shipping and they are charging me the time the package is staying in their facility

Improvements or suggestions

Tell me what happened with the package. What did you send?

Reply Van Gogh Museum Shop:

Dear Cristobal,
Thank you for your review.
We're sorry to hear you had a bad experience when it comes to the shipment of your order! We will look into the matter with DHL and contact you... Dear Cristobal,
Thank you for your review.
We're sorry to hear you had a bad experience when it comes to the shipment of your order! We will look into the matter with DHL and contact you further via e-mail.
Kind regards,
Julia
Van Gogh Museum Shop

Jennifer Taubman

5/10

Liked the items in the shop. bought several of the mugs with the seascape motive.

Improvements or suggestions

More scarves and items with motives like Starry Night and other paintings

Reply Van Gogh Museum Shop:

Dear Jennifer,
Thank you for your review!
To answer your feedback: we only sell items based on the paintings in our collection. This allows our product developers to create high quality... Dear Jennifer,
Thank you for your review!
To answer your feedback: we only sell items based on the paintings in our collection. This allows our product developers to create high quality products that draws on our intensive research on for instance colour use and brush strokes. Starry Night is not part of our collection, it has a home in the Metropolitan Museum of Art in New York. This is why you wont find it as an inspiration for our products.
We hope you this gives you more insight into the choices behind our products and that you enjoy your purchase!
Kind regards,
Julia
Van Gogh Museum Shop

M

10/10

Great experience from the shopping till the shipping

Linda Gould

10/10

I was so impressed by how quickly my order arrived from the museum store, considering the distance it had to travel.

Thomas Christophi

10/10

The item arrived in perfect condition, no customs fee, everything in order!

Emma

10/10

Ordering online was easy and straightforward, communication was clear, and shipping was prompt.

Lieve Van Leeuwen

10/10

Heel vlugge levering en vriendelijke couriers. Mooie verpakking. Niets anders dan lof. Bedankt!

Sanjna Pawar

10/10

The canvas looks great and reached on time

Improvements or suggestions

N.A.

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