Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Tomáš Valošek

8/10

Even though it was nearly impossible to get what I wanted when Pokémon drops were available, I managed to be successful at the most important one for me so I’m really happy.

Improvements or suggestions

There is a lot of space for improvement in terms of Pokémon x Van Gogh Museum shop collaboration. The site was crashing a lot when merchandise drops were available.

Anonymously

8/10

Good customer response times from staff. Nice website, easy to access and appealing. Nice selection of items.

Improvements or suggestions

I wish there was a way to better access the pokemon collection. It appears to be being scooped up by collectors or resellers - hard to get gifts for a van gogh and pokemon fan when things sell out... I wish there was a way to better access the pokemon collection. It appears to be being scooped up by collectors or resellers - hard to get gifts for a van gogh and pokemon fan when things sell out within a couple hours. I realize this cannot be specifically controlled, but the print on demand " selling out" or no longer being offered after X amount of orders was heartbreaking.

Shane D.

10/10

I have enjoyed numerous purchases from the Van Gogh museum shop, and each time am delighted to received their packaging, which js always extremely well secured for international shipping and arrives... I have enjoyed numerous purchases from the Van Gogh museum shop, and each time am delighted to received their packaging, which js always extremely well secured for international shipping and arrives very quickly.

Improvements or suggestions

So far I have no current improvements to suggest, I always have a good experience and have managed to purchase everything I’ve wanted, even with increasing traffic due to their moat recent pop... So far I have no current improvements to suggest, I always have a good experience and have managed to purchase everything I’ve wanted, even with increasing traffic due to their moat recent pop culture collaborations.

Anonymously

10/10

Bien empaquetado y correcto todo, la caja es muy bonita y bastante creativa.

Improvements or suggestions

Nada por ahora

Anonymously

10/10

Ik heb geleerd dat producten van het Van Gogh Museum online kunnen worden gekocht via de Pokemon-samenwerking, dus heb ik ze online gekocht.

Improvements or suggestions

Er valt niets te verbeteren. De site is ook eenvoudig te begrijpen en volledig. Dit is een geweldige winkel met snelle levering.
Ik zal vanaf nu blijven kopen. Ik ga er zeker een keer... Er valt niets te verbeteren. De site is ook eenvoudig te begrijpen en volledig. Dit is een geweldige winkel met snelle levering.
Ik zal vanaf nu blijven kopen. Ik ga er zeker een keer persoonlijk heen.

pikagon

10/10

The product is unique and attractive

Improvements or suggestions

Information such as product arrival date will be updated more quickly.

Fred

1/10

Ridiculous customer service

Improvements or suggestions

Shop opening hours not clearly signposted and not all items are available everywhere, leading to huge disappointment.

Ali M

8/10

It was a bit stressful for the first hour trying to get my items. i ordered twice bec i saw no confirmation or the first one. it turned out a good thing though bec my cousins and sister also wanted... It was a bit stressful for the first hour trying to get my items. i ordered twice bec i saw no confirmation or the first one. it turned out a good thing though bec my cousins and sister also wanted a tote and keychains

Improvements or suggestions

an immediate message on the screen saying the order went through. Ability to pre-populate address.

Jans Bijlsma-TNO

10/10

Nice experience, very friendly support by the telephone, Received the product in good order thanks to a good packinging. Price/quality very good.

Improvements or suggestions

no suggestions, the experience was already very good.

Anonymously

1/10

Overall I am really disappointed. This is mainly because the company did not make it at all clear on the web site when I made the purchase that I would have to pay tax on the purchase. In addition... Overall I am really disappointed. This is mainly because the company did not make it at all clear on the web site when I made the purchase that I would have to pay tax on the purchase. In addition to the expensive courier cost, I had to pay nearly £50 just to have it imported. Had this been made clear at the point of purchase, I would not have bought the two prints. I have contacted the company asking them to refund half of the import cost and have not heard back from them.

Improvements or suggestions

Be transparent in all costs associated with purchasing something from the Van Gogh Musuem shop.

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