Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Kim Young Chan

10/10

This is South Korea. When order to product pay for Credit Card,sometimes not confirms order.

Kimmo

8/10

Nice products and fast delivery.

Darlene

10/10

Purchased a print on canvas and was very pleased with the results. It was here in my house in a few days.

Roberto Severo

10/10

Good, but the Brazilian taxis are so expensive when take by plane. Nert time, I prefer mail express.

Otavio Morais Flor

1/10

Extremely disappointed with the very high costs for the product to reach the destination, which were not informed at the time of purchase, causing a huge loss.

Improvements or suggestions

Inform the TOTAL cost of delivery of the product.

Reply Van Gogh Museum Shop:

Dear Otavio Morais Flor,
Thank you for your feedback. We are sorry to hear the policies for importing goods to your country weren’t clear. Orders placed to countries outside the EU are VAT free... Dear Otavio Morais Flor,
Thank you for your feedback. We are sorry to hear the policies for importing goods to your country weren’t clear. Orders placed to countries outside the EU are VAT free and do not include 21% EU VAT. However, upon arrival at customs, the shipment may be charged with import duties & other additional taxes. We do make a note about these import costs during checkout, so customers are aware about these additional costs, because especially to South American countries the import duty fees can be extremely high, about 100% of the total order value.
If you like us to take a closer look at the import duties charged, we are happy to help.
Kind regards,
Madelon
Van Gogh Museum Shop

Alana Smith

6/10

I had a very good time buying from the Van Gogh Museum - the items were beautiful, well constructed, and a delight to receive. My order was processed promptly. My issues, however, are with the... I had a very good time buying from the Van Gogh Museum - the items were beautiful, well constructed, and a delight to receive. My order was processed promptly. My issues, however, are with the shipping company used - DRL. I ordered two glass ornaments from the Museum, and thankfully they were very well packaged, because the box, when it arrived, was very badly damaged and smushed. I genuinely expected to open it and find only shards of glass. In addition, I was charged exorbitant customs "duties" by DRL that totalled more than both the cost of the items themselves and the shipping I paid to the Van Gogh Museum. I was unable to self-clear customs because DRL would not ship them to Canada until I paid their fees. It made the experience very negative.

Improvements or suggestions

Please do not use DRL to ship items. Knowing that I may have to deal with DRL makes me hesitant to shop with the Van Gogh Museum again.

Reply Van Gogh Museum Shop:

Dear Alana Smith,
Thank you for your feedback. We are sorry to hear the policies for importing goods to your country weren’t clear. Orders placed to countries outside the EU are VAT free and do... Dear Alana Smith,
Thank you for your feedback. We are sorry to hear the policies for importing goods to your country weren’t clear. Orders placed to countries outside the EU are VAT free and do not include 21% EU VAT. However, upon arrival at customs, the shipment may be charged with import duties & other additional taxes. You mention the duties charged were extremely high. If you can send us the invoice, we are happy to take a closer look at the costs to see if they are correct.
Kind regards,
Madelon
Van Gogh Museum Shop

Darlene

10/10

Purchased a print on canvas and was very pleased with the results. It was here in my house in a few days.

Birgitta Tufvesson Larsson

10/10

Friendly and helpful

Kay

10/10

Fast and Efficient

Improvements or suggestions

The delivery company did not try to deliver the package to my residence - it was taken straight to a pick up place even though I was home all day waiting for it. However, I don't believe this is... The delivery company did not try to deliver the package to my residence - it was taken straight to a pick up place even though I was home all day waiting for it. However, I don't believe this is the Van Gogh Museum's fault.

Kay

10/10

Fast and Efficient

Improvements or suggestions

The delivery company did not try to deliver the package to my residence - it was taken straight to a pick up place even though I was home all day waiting for it. However, I don't believe this is... The delivery company did not try to deliver the package to my residence - it was taken straight to a pick up place even though I was home all day waiting for it. However, I don't believe this is the Van Gogh Museum's fault.

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