Reviews

Van Gogh Museum Shop
9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

M Laz

10/10

Excellent service; the order arrived on time.

Olivija Georgievska

10/10

Very professional and efficient

Improvements or suggestions

Nothing except to have lower shipping costs. If it is cheaper, I would make purchases more often. Especially for the countries that are in Europe, but are not part of the Union.

Mike

10/10

It is an easy site to use. No problems placing orders, and everything was organized.

Gunnar

10/10

Everything went well

Improvements or suggestions

No suggestions

Spencer

10/10

Fantastic experience, and great selection. Shopping at the museum was nice, but being able to browse everything online after leaving, and having the items shipped directly to my house was fantastic.... Fantastic experience, and great selection. Shopping at the museum was nice, but being able to browse everything online after leaving, and having the items shipped directly to my house was fantastic. Shipping was so speedy, too. I was able to get all that I wanted without having to take up extra weight or space in my luggage.

Improvements or suggestions

No notes. The experience was as it should be.

Alessandro Cagnola

4/10

I ordered 3 items. Then I kept looking the site and I spotted two more items I wanted. But i did not want to pay expedition twice. So I tried to reopen my order. No way. Then I tried to cancel my... I ordered 3 items. Then I kept looking the site and I spotted two more items I wanted. But i did not want to pay expedition twice. So I tried to reopen my order. No way. Then I tried to cancel my order: there is non concept of cancelling an order after you have clicked the mouse. No way. Even Amazon (and they are no NGO at all) allow you to cancel an order in a reasonable time after ordering.
Then I calle the customer Service and I spoke with a kind lady (when you call you are asked whether english or dutch but if you select English the call gets immediately terminated; so I discovered I had to select Dutch and then speak english). She was also unable to cancel my order. It seems that once we have posted an order Van Gogh is afraid to loose the opportunity so does not allow you to step back and keeps the order tight in its hands.
The lady told that there was no problem and I only had to fill the contact form and somebody would take immediately care.
I filled it, waited and a nice message came saying "your order has been shipped".
I protested and somebody wrote me Van Gogh museum will accept a new order without charging the expenses (wich you will probably pay anyway).

Improvements or suggestions

The consultant that developed the on line commerce site for you did not do a nice job. I lost my patience, you will loose money with the second shipment. Since now I feel uneasy with you i will no... The consultant that developed the on line commerce site for you did not do a nice job. I lost my patience, you will loose money with the second shipment. Since now I feel uneasy with you i will no more order from you, that means that you loose more opportunity, so every body is unhappy. It was not a good job.
My suggestion is that you revamp your site including the actual practices of the on line commerce.

Reply Van Gogh Museum Shop:

Dear Allessandro,
Thank you for your feedback. We're sorry to hear that you wanted to add items to your order and it wasn't possible anymore. As we wrote earlier in a our e-mail to you, our... Dear Allessandro,
Thank you for your feedback. We're sorry to hear that you wanted to add items to your order and it wasn't possible anymore. As we wrote earlier in a our e-mail to you, our offer still stands, please just send us an e-mail so we can help you further.
Kind regards,
Van Gogh Museum Shop

eric

10/10

Livraison soignée et ultra rapide (24heures) .Merci

Vedran

10/10

I purchased almond blossom print on canvas online. Very good quality of the print, reasonable price, and quick delivery.

Improvements or suggestions

Write more clearly that this is not a stretched but a rolled canvas. I was expecting a picture on a stretcher.

Miguel Ángel

9/10

Good experience

Improvements or suggestions

Luckily I received the package, a suggestion would be that when putting the address, it only allowed me to put the base and it did not let me put the name of the base, so I would ask for more space... Luckily I received the package, a suggestion would be that when putting the address, it only allowed me to put the base and it did not let me put the name of the base, so I would ask for more space to put the floor and the door, it does not allow to put the phone number either for the delivery man to call if there is a problem.

Renée Doyen

8/10

Mijn bestelling werd goed en snel geleverd.

Improvements or suggestions

Misschien deze mails in het Nederlands versturen? Niet iedereen is de Engelse taal goed meester.
En het Van Gogh museum ligt toch in Nederland. Laten we trots zijn op onze taal en niet alles... Misschien deze mails in het Nederlands versturen? Niet iedereen is de Engelse taal goed meester.
En het Van Gogh museum ligt toch in Nederland. Laten we trots zijn op onze taal en niet alles verengelsen.

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