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Stop falsely advertising and masquerading as a UK based website and company. Stop making misleading and fraudulent statements on your website that your prices quoted in GBP include taxes.
Items were cheaper
Make it clearer that it is not a UK company, depsite having a .co.uk website address and charging you in GBP and making it VERY clear that you will be charged VAT ( Taxes) for importing the items...
Speed and price
Info in international duty, even though it’s not your concern, it does impact customer satisfaction. Even just a link to an info site would be good.
Nothing
Tell everyone that you ship from Europe so there will be custom charge for shipments to UK
Jordy emailed back sufficiently when I called
To say duty will be added if buying from abroad. Better email support
Information
You need to respond to after sales emails from customers
Wallpaper is lovely
Not charging me £100 import taxes
Ease of ordering. Good service.
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clearer comms about customs
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The website states.co.uk - but it is not a UK company. The website makes no mention that orders will be held in UK customs until further taxes are paid. So basically you are not clear how much the...
