At least responded to my complaint with an explanation but not an apology.
Website should make clear there will be duties to pay once the goods arrive in the uk and delays to shipping should be communicated to the customer
Selection of papers
Deliver goods ordered and paid for - respond to queries
Website easy to use
Website has a .co.uk address, and says 2-4 days delivery - however, my items were held at customs, who wrote to me, charged me £63 and delivered after 10 days. The website should be explicitly...
Fast delivering, excellent tracking system
None
The process was clear and easy. We received the wallpaper in New Zealand within 10 days.
Nothing to improve, the whole process was easy and quick.
Wallpaper nice
Let people know the full charges
Package was well wrapped
None
Very helpful and accommodating
None
Price - ease of ordering
Can't do much about sourcing particular papers from abroad which lengthens delivery times
None
Make it clear and visible that this company are based in Holland and that tax will need to be paid when package arrives.
