Reviews

Wallpaperwebstore.co.uk
8.7 / 10
327 reviews
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89% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.6/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

327 Reviews

Karen Barber

3/10

Disappointing service to date but I am hopeful of a better outcome.
I ordered what I thought was wallpaper for a feature wall as unlike other companies I use, the website did not state it was... Disappointing service to date but I am hopeful of a better outcome.
I ordered what I thought was wallpaper for a feature wall as unlike other companies I use, the website did not state it was a mural and the photograph of the product looks like wallpaper. I returned the parcel immediately. I was offered a credit note but 20 days later I still have not heard back from Wallpaperwebstore.co.uk. I am entitled to a refund under the terms and conditions and having purchased wallpaper elsewhere so I don't lose my tradesman, I have no use for a credit note weeks after the event. I hope to get a response from my last of several requests of a refund.

Strengths

They have a great range of wallpapers and murals and I would have used them again in the future.

Improvements or suggestions

The company name suggests it is a UK based company. Only when you call the contact number do you realise you are speaking to somebody in Holland. No return information was sent with the package... The company name suggests it is a UK based company. Only when you call the contact number do you realise you are speaking to somebody in Holland. No return information was sent with the package which I then had to contact them for after a phone call and email failed to provide me with a return address. It cost my £30 to return the goods to Holland and the poor set up to deal with returns has left me still out of pocket for the cost of my order, now purchased elsewhere. Not a good service for a small business like mine where cash flow is key.

Anonymously

10/10

Excellent

Strengths

Availability of hard to find stock

Anonymously

10/10

Fast, reliable and Good quality. Ordered sunday, received my parcel monday. Will definetly order from them again.

Strengths

Fast delivery

Bella

10/10

Fast, friendly and reliable.

Anonymously

10/10

Very good

lisa stoddart

1/10

DO NOT ORDER from this company never had such poor service OR POOR QUALITY PRODUCTS no communication at all waited over 3 week for wallpaper didnt arrive i emailed them to see where it was they... DO NOT ORDER from this company never had such poor service OR POOR QUALITY PRODUCTS no communication at all waited over 3 week for wallpaper didnt arrive i emailed them to see where it was they hadent even sent it out when finally arrived half roll was damaged and wont replace so going to rip the wallpaper off i have put on and buy from a different company

Strengths

none

Improvements or suggestions

alot

Anonymously

9/10

Very happy with all parts of the process from providing an initial sample to delivering the final goods.

Strengths

Acted very promptly at all points.

Improvements or suggestions

None.

Graham Hatcher

10/10

Very pleased with this company, order dispatched quickly and arrived on the day we were told it would.

Strengths

The wallpaper was exactly like the picture on their website, colour perfect and quality good.

Improvements or suggestions

Cannot think of any way to improve the perfect service I received.

CGG

6/10

Love the wallpaper and when I called the company to complain about UPS they were polite and approachable. Although we're unable to help re Big issues with UPS DELIVERY so overall can't say it was... Love the wallpaper and when I called the company to complain about UPS they were polite and approachable. Although we're unable to help re Big issues with UPS DELIVERY so overall can't say it was a good experience.

Would like to order some more but will not do so to avoid any more issues caused by UPS

Strengths

Good quality wallpaper. Good value for money with reasonably priced wallpaper.

Improvements or suggestions

Please change your delivery company. Don't think UPS is helping your business.

Anonymously

10/10

Items arrived promptly, and we'll packaged. Items were as expected and as advertised.

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