Reviews

8.8 / 10
692 reviews
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91% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.8/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

692 Reviews

Hedda Vormeland

10/10

Excellent service, friendly and to the point.

Strengths

Swift feedback - I sent them a question and was called back within a couple of hours. Amazing delivery, my order was mailed the next day.


Janne

8/10

Easy to use the website and put a order.
Easy to pay and fast delivery.


Janaina

10/10

I found the company website because I was looking for the type of the wallpaper I was thinking to buy. I got surprise with the facility to research for the wallpaper.

Strengths

It was easy to find the wallpaper and read all the information we need. Also to now how many rolls we should buy.

Improvements or suggestions

I would suggest that the final price for the shipment could be shown at the end of the purchase, before confirming the purchase. What happened to me was that when I chose BR, it showed something... I would suggest that the final price for the shipment could be shown at the end of the purchase, before confirming the purchase. What happened to me was that when I chose BR, it showed something around R$190, but after I confirmed the purchase, if the correct address the price was R$260 (something like that, I dont remember the exact numbers). Still the price of the shipment was good but it would be better to know the final price before the confirmation.


Kristy

10/10

Super easy and fast delivery for being out of the country. Everything was delivered as expected.

Strengths

I knew what I was looking for specifically so had already done the work of searching for the design but it was very simple to order and I'd definitely go through Wallpaper Web Store again.

Improvements or suggestions

Offering a conversion calculate for wall size for each wall paper order would be very helpful. They are all packaged and sold differently so you just need to be careful you're ordering the right... Offering a conversion calculate for wall size for each wall paper order would be very helpful. They are all packaged and sold differently so you just need to be careful you're ordering the right amount.


Rainbow

8/10

Really good overall. Will definitely use again.

Strengths

I enquired about a colour that wasn't listed on the website. If was promptly added so I could order it which was excellent.

Improvements or suggestions

Brilliant service. It would be nice to have a choice of couriers like some websites offer. UPS isn't ideal so it would be nice to choose. Would happily pay more for DPD.


Anonymously

10/10

Excellent speedy delivery with free tools included.

Strengths

Lots of choice

Improvements or suggestions

None


Anonymously

10/10

Great


Karen Umlauf

10/10

Amazing girl customer service including a call to the US in response to email query and delivery of order within a week!

Strengths

Helpful details I measuring a day coverage perror roll. Easy website to navigate.

Improvements or suggestions

It was difficult to determine exact timing if "quick delivery"--hence the end ail had to be sent prior to ordering.


Anonymously

10/10

Very good. Products as they were supposed to be and very quick delivery.


Carol Dugas

10/10

Great

Improvements or suggestions

I ended up with too much wallpaper and paste based on the measurements i gave. Have a full double left and a single