Feedback Company

Ziloen.com

9.3 /10

StarStarStarStarHalf star

134 reviewsWrite review

checkbox96% recommends Ziloen.com!

Customer service
StarStarStarStarHalf star
9.2/10
Order convenience
StarStarStarStarHalf star
9.2/10
Presentation of products
StarStarStarStarHalf star
9.4/10
134 reviews

Lisa

StarStarStarEmpty starEmpty star
6/10

Good quality but cost of order confusing and misleading. Separation of VAT, very high shipping cost, no 10% discount for first order and no free shipping over €100 made it far more expensive than anticipated.

How did you find Ziloen? (Instagram, Google, via friends etc.)
Recommendation
Which product(s) would you like to add to our stock?
Long socks for wellies and cold weather.

Published on

Answer Ziloen.com

Dear Lisa, Thank you very much for taking the time to write a review, we appreciate and welcome all feedback. We try to be as clear and transparent as possible regarding our prices. Since the majority of customers ordering through our ziloen.com webshop orders from outside of the EU (in which case VAT is not applicable), the prices shown in our webshop are excl. VAT. This is clearly mentioned below the price. If during check-out, a country within the EU is selected, VAT will be applied again on all prices. Our shipping costs and free shipping threshold are clearly mentioned on our Shipping & Delivery page. Increased shipping prices in the past years unfortunately make it impossible for us to offer free shipping for orders below €300. Regarding the 10% discount for first orders: we know many companies offer a first time customer discount or have regular discount promotions. However, we consciously made the decision not to participate in this trend. We offer small and sustainable brands in our shop, with items made of high quality material and in timeless designs, for our customers to enjoy for a long time (truly the opposite of fast fashion!). The margins of these type of brands are often rather small, which makes it impossible for us to participate in regular, big discount promotions. Only every once in a while we'll have a discount promotion, which we'll inform our customers about through our newsletter and social media channels. I hope you can understand and appreciate our point of view regarding this matter. Warm regards, Stephanie

Answered on

Marlies Burgler

StarStarStarStarEmpty star
8/10

Goed!

Which product(s) would you like to add to our stock?
Geen
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google en Instagram

Published on

Edeltraut Bobb

Half starEmpty starEmpty starEmpty starEmpty star
1/10

last time I ordered here

How did you find Ziloen? (Instagram, Google, via friends etc.)
own research
Which product(s) would you like to add to our stock?
kaiser sheep leg warmers

Published on

Marie CLEMENCE

StarStarStarStarStar
10/10

Great quality.

Which product(s) would you like to add to our stock?
Products that are 100% organic wool, cotton, linen....
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google

Published on

Water c

StarStarStarEmpty starEmpty star
6/10

Delivery takes too long

How did you find Ziloen? (Instagram, Google, via friends etc.)
Facebook
Which product(s) would you like to add to our stock?
Ruskovilla

Published on

Doriane Manet

StarStarStarStarStar
10/10

Always a pleasure to open a package from Ziloen !

How did you find Ziloen? (Instagram, Google, via friends etc.)
Instagram
Which product(s) would you like to add to our stock?
Breastfeading clothings (Tajine Banane for example) ?

Published on

Jolien Kramer

StarStarStarStarStar
10/10

Love Ziloen!

Which product(s) would you like to add to our stock?
Bedding
How did you find Ziloen? (Instagram, Google, via friends etc.)
Instagram

Published on

Melissa Arostegui

StarStarStarStarHalf star
9/10

Great ! Best brands, quick delivery.

Which product(s) would you like to add to our stock?
dont know
How did you find Ziloen? (Instagram, Google, via friends etc.)
While doing my registry list in 2020

Published on

Thierry Clément

StarStarStarStarStar
10/10

Rapide et efficace

Which product(s) would you like to add to our stock?
Pas d’avis
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google

Published on

Meredith Stevens

StarStarStarStarStar
10/10

Wonderful experience! Beautiful items, lots of helpful sizing info, super fast shipping and delivery. I will definitely be a repeat customer :)

How did you find Ziloen? (Instagram, Google, via friends etc.)
Google
Which product(s) would you like to add to our stock?
More mama nursing friendly clothes

Published on

Kimberly Monks

StarStarStarStarStar
10/10

Lovely items, great service and communication, will definitely be back for more.

Which product(s) would you like to add to our stock?
More wool/alpaca
How did you find Ziloen? (Instagram, Google, via friends etc.)
Via friends

Published on

Marie

StarStarStarStarStar
10/10

100% Zufriedenheit

Which product(s) would you like to add to our stock?
More women clothes
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google

Published on

Gra?yna Kagan

StarStarStarStarStar
10/10

Very good quality and service

Which product(s) would you like to add to our stock?
Baby
How did you find Ziloen? (Instagram, Google, via friends etc.)
Friend

Published on

Marc

StarEmpty starEmpty starEmpty starEmpty star
2/10

Horrible tbh. I like the products in theory bc you don't need to wash that often which fits with the vanlife way which would be awesome.... but the wool silk needs to be washed every day to retain its form or you have to buy it one size smaller. But they don't mention this with the products so how would you know. We took it up with customer service were they said that we could sell it at etsy and buy a smaller one because they hadn't heard about it from other reviews... which seems fair enough until they told us to just wash it more.... see were I'm getting fill circle here. In the end on an order of 160 euros they offered 15 euro back (and some socks that had disintegrated within a month) which amount to a slap in the face ... so there my review

Which product(s) would you like to add to our stock?
Nothing
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google

Published on

tara otis

StarStarStarStarStar
10/10

Very nice site and easy to shop

How did you find Ziloen? (Instagram, Google, via friends etc.)
Google
Which product(s) would you like to add to our stock?
Beck and small wood makers

Published on

Reviews

Ziloen.com collects company reviews at Feedback Company. The company collects reviews independently.

Ziloen.com has achieved the following results:

  • checkAverage score: 9.3/10
  • check134 collected reviews
  • checkFirst review written on 5 September 2017

Ziloen.com

We love organic and fair trade clothes for babies, kids & moms made of wool, silk and cotton.

Contact

Ziloen.com

Celsiusweg 18-K

6662PX Elst

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
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Net Promoter Score (NPS)=% Promoters - % Detractors

Customer service
StarStarStarStarHalf star
9.2/10
Order convenience
StarStarStarStarHalf star
9.2/10
Presentation of products
StarStarStarStarHalf star
9.4/10
134 reviews

Lisa

StarStarStarEmpty starEmpty star
6/10

Good quality but cost of order confusing and misleading. Separation of VAT, very high shipping cost, no 10% discount for first order and no free shipping over €100 made it far more expensive than anticipated.

How did you find Ziloen? (Instagram, Google, via friends etc.)
Recommendation
Which product(s) would you like to add to our stock?
Long socks for wellies and cold weather.

Published on

Answer Ziloen.com

Dear Lisa, Thank you very much for taking the time to write a review, we appreciate and welcome all feedback. We try to be as clear and transparent as possible regarding our prices. Since the majority of customers ordering through our ziloen.com webshop orders from outside of the EU (in which case VAT is not applicable), the prices shown in our webshop are excl. VAT. This is clearly mentioned below the price. If during check-out, a country within the EU is selected, VAT will be applied again on all prices. Our shipping costs and free shipping threshold are clearly mentioned on our Shipping & Delivery page. Increased shipping prices in the past years unfortunately make it impossible for us to offer free shipping for orders below €300. Regarding the 10% discount for first orders: we know many companies offer a first time customer discount or have regular discount promotions. However, we consciously made the decision not to participate in this trend. We offer small and sustainable brands in our shop, with items made of high quality material and in timeless designs, for our customers to enjoy for a long time (truly the opposite of fast fashion!). The margins of these type of brands are often rather small, which makes it impossible for us to participate in regular, big discount promotions. Only every once in a while we'll have a discount promotion, which we'll inform our customers about through our newsletter and social media channels. I hope you can understand and appreciate our point of view regarding this matter. Warm regards, Stephanie

Answered on

Marlies Burgler

StarStarStarStarEmpty star
8/10

Goed!

Which product(s) would you like to add to our stock?
Geen
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google en Instagram

Published on

Edeltraut Bobb

Half starEmpty starEmpty starEmpty starEmpty star
1/10

last time I ordered here

How did you find Ziloen? (Instagram, Google, via friends etc.)
own research
Which product(s) would you like to add to our stock?
kaiser sheep leg warmers

Published on

Marie CLEMENCE

StarStarStarStarStar
10/10

Great quality.

Which product(s) would you like to add to our stock?
Products that are 100% organic wool, cotton, linen....
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google

Published on

Water c

StarStarStarEmpty starEmpty star
6/10

Delivery takes too long

How did you find Ziloen? (Instagram, Google, via friends etc.)
Facebook
Which product(s) would you like to add to our stock?
Ruskovilla

Published on

Doriane Manet

StarStarStarStarStar
10/10

Always a pleasure to open a package from Ziloen !

How did you find Ziloen? (Instagram, Google, via friends etc.)
Instagram
Which product(s) would you like to add to our stock?
Breastfeading clothings (Tajine Banane for example) ?

Published on

Jolien Kramer

StarStarStarStarStar
10/10

Love Ziloen!

Which product(s) would you like to add to our stock?
Bedding
How did you find Ziloen? (Instagram, Google, via friends etc.)
Instagram

Published on

Melissa Arostegui

StarStarStarStarHalf star
9/10

Great ! Best brands, quick delivery.

Which product(s) would you like to add to our stock?
dont know
How did you find Ziloen? (Instagram, Google, via friends etc.)
While doing my registry list in 2020

Published on

Thierry Clément

StarStarStarStarStar
10/10

Rapide et efficace

Which product(s) would you like to add to our stock?
Pas d’avis
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google

Published on

Meredith Stevens

StarStarStarStarStar
10/10

Wonderful experience! Beautiful items, lots of helpful sizing info, super fast shipping and delivery. I will definitely be a repeat customer :)

How did you find Ziloen? (Instagram, Google, via friends etc.)
Google
Which product(s) would you like to add to our stock?
More mama nursing friendly clothes

Published on

Kimberly Monks

StarStarStarStarStar
10/10

Lovely items, great service and communication, will definitely be back for more.

Which product(s) would you like to add to our stock?
More wool/alpaca
How did you find Ziloen? (Instagram, Google, via friends etc.)
Via friends

Published on

Marie

StarStarStarStarStar
10/10

100% Zufriedenheit

Which product(s) would you like to add to our stock?
More women clothes
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google

Published on

Gra?yna Kagan

StarStarStarStarStar
10/10

Very good quality and service

Which product(s) would you like to add to our stock?
Baby
How did you find Ziloen? (Instagram, Google, via friends etc.)
Friend

Published on

Marc

StarEmpty starEmpty starEmpty starEmpty star
2/10

Horrible tbh. I like the products in theory bc you don't need to wash that often which fits with the vanlife way which would be awesome.... but the wool silk needs to be washed every day to retain its form or you have to buy it one size smaller. But they don't mention this with the products so how would you know. We took it up with customer service were they said that we could sell it at etsy and buy a smaller one because they hadn't heard about it from other reviews... which seems fair enough until they told us to just wash it more.... see were I'm getting fill circle here. In the end on an order of 160 euros they offered 15 euro back (and some socks that had disintegrated within a month) which amount to a slap in the face ... so there my review

Which product(s) would you like to add to our stock?
Nothing
How did you find Ziloen? (Instagram, Google, via friends etc.)
Google

Published on

tara otis

StarStarStarStarStar
10/10

Very nice site and easy to shop

How did you find Ziloen? (Instagram, Google, via friends etc.)
Google
Which product(s) would you like to add to our stock?
Beck and small wood makers

Published on

Reviews

Ziloen.com collects company reviews at Feedback Company. The company collects reviews independently.

Ziloen.com has achieved the following results:

  • checkAverage score: 9.3/10
  • check134 collected reviews
  • checkFirst review written on 5 September 2017

Ziloen.com

We love organic and fair trade clothes for babies, kids & moms made of wool, silk and cotton.

Contact

Ziloen.com

Celsiusweg 18-K

6662PX Elst

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation