Feedback Company

Mascolori.com

8.6 /10

StarStarStarStarHalf star

32 reviewsWrite review

checkbox100% recommends Mascolori.com!

After sales support
StarStarStarStarHalf star
8.6/10
Customer service
StarStarStarStarHalf star
8.8/10
Ease of ordering
StarStarStarStarHalf star
9/10
32 reviews

Z Rich

StarStarStarStarHalf star
9/10

ABsolutely FANtastic

Points of improvement or tips
Love your Pieces of Art!
Strengths
FABulous service, from staff, from owner. INCREDIBLE designs - difficult 2buy just ONE!
Product of service:
Men's Shoes/ Men's Sneakers/ Socks

Published on

Horst Freiberger

StarStarStarEmpty starEmpty star
6/10

SPAM .

Points of improvement or tips
.
Strengths
.
Product of service:
.

Published on

Anders S. Wald

StarStarStarEmpty starEmpty star
6/10

I have bought 3 times from Mascolori and is very pleased with the items I bought

Points of improvement or tips
If set to English Language its does not always show all pages in English
Strengths
Great pictures Even enlarged
Product of service:
Shoes Patent Piano Ovidiu Solcan

Published on

Hans-Joachim Hecht

StarStarStarHalf starEmpty star
7/10

Grundsätzlich seh zufrieden

Strengths
no
Points of improvement or tips
Ja, wenn ich nicht der einzige Kunde aus Deutschland bin, dann Newsletter zumindest in Englisch.
Product of service:
total 36 pair

Published on

Dio Stefanopoulos

StarStarStarStarStar
10/10

I absolutely love your shoes and your customer service is impeccable.

Points of improvement or tips
I get my emails in Dutch and I can't view any of my emails with my smart phone. Meaning I can not make a purchase with my smart phone unless I get myself to a computer. This usually takes some time and then I forget about what I'm doing. Could you consider sending the emails that head to the US market in English please?
Strengths
Keep making awesome shoes. I love getting complements on a daily basis!
Product of service:
Arcobaleno, Cork Ocean, Discodash, Markthal 2.0, Pieter Zandvliet 2.0, Rundfunk and 2 more!

Published on

peter köhn

Half starEmpty starEmpty starEmpty starEmpty star
1/10

good. online not so good (www.mascolori.nl)

Points of improvement or tips
Sole and heels in beige? No!
Strengths
Shoe-Design !
Product of service:
the writer, silversound...

Published on

anonymous

StarStarStarEmpty starEmpty star
6/10

I like the product but there is no communication to confirm the order or update me on the progress

Points of improvement or tips
An order confirmation would be useful.
Strengths
Your products are great.
Product of service:
Shoe

Published on

Stephan Hagenkord

StarStarStarStarHalf star
9/10

Top notch service, ultrafast delivery to Germany (Order Monday, Shoes arrived Wednesday). Overall excellent experience.

Points of improvement or tips
Socks?
Strengths
Great designs guaranteed to make an impression on any give occasion.
Product of service:
California Pool, Rijksmuseum (Shoes, Shirt)

Published on

anonymous

StarStarStarEmpty starEmpty star
6/10

Great shoes and bad website. Trying to sort for size causes shoes that don't fit to become greyed slightly in grid. Hard to see, hard to use. Removing from basket is also weird and not intuitive. I was going to get more shoes but they disappeared from cart and then I could not find them on site. Weird. I would get the website working properly. You have already lost sales from me.

Strengths
Great shoes.
Points of improvement or tips
Can't fill out feedback form in English. Eindoordeel???
Product of service:
I DON'T WANT MY FUCKING COMMENTS PUBLISHED

Published on

Dionysos

StarStarStarStarStar
10/10

I can not believe the shoe options this company has! For being established in the Netherlands, the turnaround and shipping time is surprisingly quick. If there is an issue on their end, they immediately follow through with an email. I like this! I have nothing negative to say.

Strengths
I really like that you can check to see if your shoe size is available immediately through the website. Nothing worse than ordering a shoe from other places and finding out after you've sent payment that your size is no longer available. Being able to filter select using a multitude of options is also great.
Points of improvement or tips
Nothing from me. Keep up the good work! Might want to translate Eindoordeel on your survey questions. Does it mean Final Assessment?
Product of service:
socks, shoes and belts

Published on

anonymous

StarStarStarStarStar
10/10

Bought 2 shirts ! a year ago and 1 right now. Hav had good communication both times with trier friendly staff. Came across Mascolori in American Express newsletter.

Points of improvement or tips
Yes ! What I just experienced when buying for the second time is that tracking is not possible until the parcel reaches its destination country at the DHL terminal. The first Transporter B2C c/o Scan Global Log. does not provide tracking so the only thing you can see on DHL site is that information about a shipment has been given to DHL but no parcel. so this raises the question Why don't Mascolori send my Parcel.
Strengths
The contacts I had felt engaged in my questions.
Product of service:
Wolf Blitz Shirt

Published on

Paul

StarStarStarEmpty starEmpty star
6/10

I’m happy with the cool shoes

Points of improvement or tips
Everything is okay
Strengths
The choice of special shoes
Product of service:
Shoes

Published on

Hecht Hans-Joachim

StarStarStarStarEmpty star
8/10

Im client form beggining. any question ?

Points of improvement or tips
I would be happy if it will give a german site
Product of service:
total over all 36

Published on

Jenny Olivier

StarStarStarStarStar
10/10

Fantastic!

Strengths
Yes! Incredibly efficient, friendly and helpful.
Points of improvement or tips
None at all. Keep doing what you are doing. It works!
Product of service:
Shoes and belt for my grandsons end of school function. He is going to look amazing!

Published on

Charley Jonsson

StarStarStarStarStar
10/10

My overall experience have been very good and i will make more orders in the future.

Strengths
Quick and good customer support. Easy tracking of package.
Points of improvement or tips
Should not make the house number mandatory since we don't use it in Sweden and other countries
Product of service:
Blue lotus shirt and Amandelbloesem - shirt

Published on

Reviews

Mascolori.com collects company reviews at Feedback Company. The company collects reviews independently.

Mascolori.com has achieved the following results:

  • checkAverage score: 8.6/10
  • check32 collected reviews
  • checkFirst review written on 23 november 2015

Mascolori.com

Mascolori is always pushing the boundary between fashion and art by finding a balance between too much and not enough. We work in the thin area among overdone and just right to provide the perfect shoe to depict your personality. Mascolori is for men who look for contradictions and find the beauty within them, these men have no limits to their style and welcome creativity. Our collections are made for the interesting men in the world. A true combination between original and classic that dares

Contact

Mascolori.com

Bergselaan 265

3038CC Rotterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
8
happyface
9
happyface
10

Net Promoter Score (NPS)=% Promoters - % Detractors

After sales support
StarStarStarStarHalf star
8.6/10
Customer service
StarStarStarStarHalf star
8.8/10
Ease of ordering
StarStarStarStarHalf star
9/10
32 reviews

Z Rich

StarStarStarStarHalf star
9/10

ABsolutely FANtastic

Points of improvement or tips
Love your Pieces of Art!
Strengths
FABulous service, from staff, from owner. INCREDIBLE designs - difficult 2buy just ONE!
Product of service:
Men's Shoes/ Men's Sneakers/ Socks

Published on

Horst Freiberger

StarStarStarEmpty starEmpty star
6/10

SPAM .

Points of improvement or tips
.
Strengths
.
Product of service:
.

Published on

Anders S. Wald

StarStarStarEmpty starEmpty star
6/10

I have bought 3 times from Mascolori and is very pleased with the items I bought

Points of improvement or tips
If set to English Language its does not always show all pages in English
Strengths
Great pictures Even enlarged
Product of service:
Shoes Patent Piano Ovidiu Solcan

Published on

Hans-Joachim Hecht

StarStarStarHalf starEmpty star
7/10

Grundsätzlich seh zufrieden

Strengths
no
Points of improvement or tips
Ja, wenn ich nicht der einzige Kunde aus Deutschland bin, dann Newsletter zumindest in Englisch.
Product of service:
total 36 pair

Published on

Dio Stefanopoulos

StarStarStarStarStar
10/10

I absolutely love your shoes and your customer service is impeccable.

Points of improvement or tips
I get my emails in Dutch and I can't view any of my emails with my smart phone. Meaning I can not make a purchase with my smart phone unless I get myself to a computer. This usually takes some time and then I forget about what I'm doing. Could you consider sending the emails that head to the US market in English please?
Strengths
Keep making awesome shoes. I love getting complements on a daily basis!
Product of service:
Arcobaleno, Cork Ocean, Discodash, Markthal 2.0, Pieter Zandvliet 2.0, Rundfunk and 2 more!

Published on

peter köhn

Half starEmpty starEmpty starEmpty starEmpty star
1/10

good. online not so good (www.mascolori.nl)

Points of improvement or tips
Sole and heels in beige? No!
Strengths
Shoe-Design !
Product of service:
the writer, silversound...

Published on

anonymous

StarStarStarEmpty starEmpty star
6/10

I like the product but there is no communication to confirm the order or update me on the progress

Points of improvement or tips
An order confirmation would be useful.
Strengths
Your products are great.
Product of service:
Shoe

Published on

Stephan Hagenkord

StarStarStarStarHalf star
9/10

Top notch service, ultrafast delivery to Germany (Order Monday, Shoes arrived Wednesday). Overall excellent experience.

Points of improvement or tips
Socks?
Strengths
Great designs guaranteed to make an impression on any give occasion.
Product of service:
California Pool, Rijksmuseum (Shoes, Shirt)

Published on

anonymous

StarStarStarEmpty starEmpty star
6/10

Great shoes and bad website. Trying to sort for size causes shoes that don't fit to become greyed slightly in grid. Hard to see, hard to use. Removing from basket is also weird and not intuitive. I was going to get more shoes but they disappeared from cart and then I could not find them on site. Weird. I would get the website working properly. You have already lost sales from me.

Strengths
Great shoes.
Points of improvement or tips
Can't fill out feedback form in English. Eindoordeel???
Product of service:
I DON'T WANT MY FUCKING COMMENTS PUBLISHED

Published on

Dionysos

StarStarStarStarStar
10/10

I can not believe the shoe options this company has! For being established in the Netherlands, the turnaround and shipping time is surprisingly quick. If there is an issue on their end, they immediately follow through with an email. I like this! I have nothing negative to say.

Strengths
I really like that you can check to see if your shoe size is available immediately through the website. Nothing worse than ordering a shoe from other places and finding out after you've sent payment that your size is no longer available. Being able to filter select using a multitude of options is also great.
Points of improvement or tips
Nothing from me. Keep up the good work! Might want to translate Eindoordeel on your survey questions. Does it mean Final Assessment?
Product of service:
socks, shoes and belts

Published on

anonymous

StarStarStarStarStar
10/10

Bought 2 shirts ! a year ago and 1 right now. Hav had good communication both times with trier friendly staff. Came across Mascolori in American Express newsletter.

Points of improvement or tips
Yes ! What I just experienced when buying for the second time is that tracking is not possible until the parcel reaches its destination country at the DHL terminal. The first Transporter B2C c/o Scan Global Log. does not provide tracking so the only thing you can see on DHL site is that information about a shipment has been given to DHL but no parcel. so this raises the question Why don't Mascolori send my Parcel.
Strengths
The contacts I had felt engaged in my questions.
Product of service:
Wolf Blitz Shirt

Published on

Paul

StarStarStarEmpty starEmpty star
6/10

I’m happy with the cool shoes

Points of improvement or tips
Everything is okay
Strengths
The choice of special shoes
Product of service:
Shoes

Published on

Hecht Hans-Joachim

StarStarStarStarEmpty star
8/10

Im client form beggining. any question ?

Points of improvement or tips
I would be happy if it will give a german site
Product of service:
total over all 36

Published on

Jenny Olivier

StarStarStarStarStar
10/10

Fantastic!

Strengths
Yes! Incredibly efficient, friendly and helpful.
Points of improvement or tips
None at all. Keep doing what you are doing. It works!
Product of service:
Shoes and belt for my grandsons end of school function. He is going to look amazing!

Published on

Charley Jonsson

StarStarStarStarStar
10/10

My overall experience have been very good and i will make more orders in the future.

Strengths
Quick and good customer support. Easy tracking of package.
Points of improvement or tips
Should not make the house number mandatory since we don't use it in Sweden and other countries
Product of service:
Blue lotus shirt and Amandelbloesem - shirt

Published on

Reviews

Mascolori.com collects company reviews at Feedback Company. The company collects reviews independently.

Mascolori.com has achieved the following results:

  • checkAverage score: 8.6/10
  • check32 collected reviews
  • checkFirst review written on 23 november 2015

Mascolori.com

Mascolori is always pushing the boundary between fashion and art by finding a balance between too much and not enough. We work in the thin area among overdone and just right to provide the perfect shoe to depict your personality. Mascolori is for men who look for contradictions and find the beauty within them, these men have no limits to their style and welcome creativity. Our collections are made for the interesting men in the world. A true combination between original and classic that dares

Contact

Mascolori.com

Bergselaan 265

3038CC Rotterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation