Reviews

Mascolori
8.6 / 10
32 reviews
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100% of the customers recommend this company.

32 Reviews

Anonymously

10/10

Bought 2 shirts ! a year ago and 1 right now. Hav had good communication both times with trier friendly staff.
Came across Mascolori in American Express newsletter.

Strengths

The contacts I had felt engaged in my questions.

Points of improvement or tips

Yes ! What I just experienced when buying for the second time is that tracking is not possible until the parcel reaches its destination country at the DHL terminal. The first Transporter B2C c/o... Yes ! What I just experienced when buying for the second time is that tracking is not possible until the parcel reaches its destination country at the DHL terminal. The first Transporter B2C c/o Scan Global Log. does not provide tracking so the only thing you can see on DHL site is that information about a shipment has been given to DHL but no parcel. so this raises the question Why don't Mascolori send my Parcel.

Paul

6/10

I’m happy with the cool shoes

Strengths

The choice of special shoes

Points of improvement or tips

Everything is okay

Hecht Hans-Joachim

8/10

Im client form beggining. any question ?

Points of improvement or tips

I would be happy if it will give a german site

Jenny Olivier

10/10

Fantastic!

Strengths

Yes! Incredibly efficient, friendly and helpful.

Points of improvement or tips

None at all. Keep doing what you are doing. It works!

Charley Jonsson

10/10

My overall experience have been very good and i will make more orders in the future.

Strengths

Quick and good customer support.
Easy tracking of package.

Points of improvement or tips

Should not make the house number mandatory since we don't use it in Sweden and other countries

Matt Barkley

10/10

Outstanding !

The shoes maketh the man maketh the wedding and these are the best!!

Strengths

Communication
Speed of delivery
Personalised card was excellent

Nino

10/10

The unusual style.

Strengths

Customer care is their mission

Points of improvement or tips

Keep going your way

Robert khimeche

6/10

I like the product ...but the customer service is not responsive ...I have tried to make a purchase and spend about 40 minutes because I could not retrieve my password ...it should be an easy thing... I like the product ...but the customer service is not responsive ...I have tried to make a purchase and spend about 40 minutes because I could not retrieve my password ...it should be an easy thing ...during my several attempts it said I will receive an email
To reset my password but none ...so I had to a second email address to complete the purchase .,,it was very frustrating

Strengths

Good product

Points of improvement or tips

Have a system to notify a client when an out of stock item becomes available ? I have tried to purchase more but my size was not available ?

Anonymously

10/10

I purchased a number of pairs of shoes online. One was no longer available however I was contacted and offered an alternative pair of my choice at no extra cost.

Strengths

Really amazing customer service.

Points of improvement or tips

Ensuring that availability is up to date online would aid in the purchasing process.

Anonymously

10/10

Topp as usual

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