Terrible
Points forts
The gift box I ordered to offer my mum was sold out, still you sold it to me and sent me a single face cream instead of the gift box with two face creams that I paid for. Terrible customer service. Not buying from you again.
Réaction de la 24pharma:
Dear Mrs. L.,
Unfortunately this gift box was already sold out when you placed your order.
In the description of this product, the following comment was stated:
'This gift box is only available to a limited extent and is valid while stocks last. You will receive the regular Neovadiol Substitive Complex Day Cream (50ml) if the case is sold out. Thank you for your understanding.'
We couldn't send you the gift box because it's no longer available in our stock.
We have sent a return ticket which you have used to return the products to us free of charge.
You have sent the products for free to us and the products are refunded.
Best regards,
24pharma-Team