I now realise that the products were contaminated upon arrival as I did notice they appeared different from the same product I have experience with from different companies which never failed before. But twelve days later these have completely failed and are covered in mould. I followed all the steps exactly and kept everything scrupulously clean. I contacted the company and even though they said they would help me they also mentioned it is a natural product, but that is not the issue. Also, it has been almost 24 hours since they last replied on what is a time sensitive issue. I will update this once there is a conclusion.
Reply 24High.com:
Good morning
Thank you for your message, we are in contact with you and we are advising you to grow the grow kit
Greetings Mark