I requested a Return of my order, already on the day after the delivery, and since then I've been waiting for someone to contact me and provide me with further instructions - as it is said on their site. Today is the 14th day after the delivery. No instructions received, yet. For this reason, I got myself a return label via the link provided to me via email, paid it and sent my order back. I hope you will return my money now because I have my EU legal rights to return orders within the given times.
Sterke punten
Lack of communication
Verbeterpunten of tips
Remove the need for requesting special instructions for orders Return. This is just a way for you to delay the process and maybe even avoid returning the money.