It says on the website that the order is going to be send on the same day. That's the only reason I decided to order at this shop. I ordered at noon and received an email that says I will be notified once my order is ready to ship. 24h later no confirmation. Shop is not reachable via phone. No response to my email and I need the product till Friday. I understand that some products are not on stock but the customer should be informed about this so that I can search for an alternative as its important. Communication is key to a successful business. I do not recommend this shop.
Reactie HairFair:
I'm sorry to hear about your experience with our shop. It's really unfortunate that the product you ordered is not available. We understand how important it is for you to receive it in time. We have canceled your order and refunded your payment. We always strive to keep our customers informed through email updates, even when a product is not available. We apologize for any inconvenience caused and appreciate your feedback.