I ordered a whiteboard and already payed online with my MasterCard , a day after they sent me mail telling me they couldn't find the size i ordered and payed for even it's shown in the website !! I asked to refund my money ""Total: 46.39 EUR "" . they replied they will do , now it's 11 days and i didn't received my money !!! totally unsatisfied experience ,firstly to show on the website a product is available while you don't have it in the , secondly very slow process to solve the issue .
Order Date: 09/24/2015 23:09:57
Reference of the order: 2015002636 _OP
Ogone Payment Number: 1608557731
Reactie Office Palace:
Dear mr. Elsherif,
Thank you so much for writing a review about our company.
We sincerely apologize for the inconvenience and your unsatisfied experience with our company. We take your comments really serious and we will discuss this issues within the company.
Hopefully we can welcome you back as a customer in the future.
Kind regards,
Office Palace