I expected excellent service and help from Pram; I have always gotten it in the past, and this time was no exception. My site was down with an error message I didn't even understand; I couldn't log into WordPress because of it, and I can't/couldn't afford to hire someone to fix it. Luckily I didn't have to, because PramIT was there! They saw me mention it on Twitter and reached out to me, and within a day they had found the problem, my site was back up, and they'd told me how to fix it.
For me the best thing about PramIT's service, the thing that really makes them stand out, is their kindness and understanding. Over the years I have contacted them with some truly basic questions, questions that must seem just plain dumb to the experts who work there, but there has never been even the faintest hint that they think I or my questions actually are dumb. Instead they are nothing but understanding, encouraging, and helpful.
I am truly so happy that I went with Pram three years ago when I started my website. In all that time I have never had an issue they couldn't solve, and my issues have all been minor and far apart (until now, which was my fault, not theirs). I recommend them to anyone and everyone looking for solid and reliable hosting and great service.
Reply PRAM IT Solutions:
Thank you for your kind words, Celena! We're glad to have been able to help you and appreciate your recommendation.