I'm sorry to give you another bad review, but this looks like the only way to get in touch with Queal support.
I still haven't heard anything back about my lost products or a refund. I have sent multiple emails nor only from my main email address, but I also sent one from Gmail, just to make sure they are not falling into spam.
Still no reply!
I replied directly to the person, who contacted me directly in response to my previous rating, still no reply. Please check your servers, as it looks like you might be missing many emails sent to your customer services this way.
Reply Queal:
Hey Jake,
We have replied to multiple of your emails, but you don't seem to be receiving them. I have sent you a message on Facebook Messenger now, to try and get in contact with you there. Please check there and let's try and solve this together!