I tried to register my newly replaced Quooker tank as the old tank wasn't working and I got a message that the serial number 'XXXXXXX' is not recognised.
I tried to speak to someone re above wasted nearly an hr due to pathetic service from your staff. When contacted initially my call was transferred but no reply for atleast 28 mins and then the call got disconnected. Again I tried the same number and I explained to staff the reason for the call and he didn't say anything and transferred the call with no answer at the time of sending this email.
Now looking at your service levels I regret getting your product as service at your end became a piece of joke.
Reply Quooker:
We are sorry to hear this and have had some challenges with the portal however will call you today to assist.