Good product, but it frequently requires resetting and has not been able to on two occasions. Then it needs a service call: no answer on phone, 2 to 3 day email response time, asked to do what we already had done, then told it will be 4 weeks before an engineer can come out. Both engineers very good. How can a product that is so expensive, require resetting or a call out every 4 to 6 weeks? I say to people, great product when it works, but get a faulty one and it's then a questionable investment, and a frustrating experience trying to get get technical help.
Reply Quooker:
We are sorry to hear this and the reset could be being caused at the property. You have to reset the Quooker if you have a power interruption. We note the second engineer visit was a 5 minute attendance where we showed you how to deal with this issue. Given you remain concerned we shall call you tomorrow.