The Matt is really well made. But they did not pay the additional 10% import tax like every other company does.
Reply RiZZ Design:
Dear Mr. Hanekamp,
Thank you for taking the time to bring the issue you encountered with customs to our attention. Your feedback is highly valued and we recognize the importance of addressing any concerns promptly. We are happy to hear you are satisfied with the products and its quality.
We acknowledge that the situation you experienced on communications should not have occurred. We sincerely apologize for any inconvenience it may have caused during your interaction with us.
At RiZZ Design, we are committed to delivering products of the highest quality and providing exceptional service to our valued customers. Since 1941, we have upheld these principles, which have been the core of our continued success.
Please connect with us at info@rizz.nl so we can discuss this experience with you in detail.
Please rest assured that we are currently looking into the matter to prevent any similar occurrences in the future.
Regards,
Evert Zuiddam
CEO/Owner
RiZZ Design