My mat was damaged in shipping (you need stronger boxes for shipping - both boxes very very damaged and are not protecting the product). You sent a replacement immediately and scheduled a pic up without even giving me time to be at home and get the mat ready to be picked up. The replacement came but it was the wrong one. So now its a total hassle and inconvenience. Communication could be way better - let me know before you organize pick up and delivery so I can plan for it. Send a correct mat as a replacement. Something else is coming from you now and I do not know what it is? I'm assuming its a new mat? Just send an email so I can plan for it. I also did not want to deal with 3 shipments and 3 returns - I asked for a partial refund and we could have saved plenty of time and money on both sides
