LAST MESSAGE SENT ON THE 28.10.2024 - 13,42
Dear Sirs,
Since I have not received any response to my previous message, I would appreciate it if you could confirm whether you have had the opportunity to review the matter I raised. It would be helpful to know if other clients have reported similar issues and what solutions you may have implemented.
Thank you in advance for your attention, and I look forward to your kind reply.
Best regards
Tony
I have received your doormat, and while we like the design, we have encountered a significant issue. When ladies step on it wearing high heels, the heels get stuck between the slats, the heel can be removed with some effort, there is a risk of damaging it. (See photo). Some of our visitors wear shoes and heels of considerable value. Do you have a solution to prevent this?
I look forward to your comments
Best regards.
Tony
Reply RiZZ Design:
Dear Tony,
Thank you for taking the time to leave your feedback. Firstly, we are happy to hear you are pleased with the design, yet it is unfortunate to hear that it has caused some problems for your guests. I can see how the small gaps between the brushes might cause problems for thin heels indeed. Normally, the gaps should be small enough for most heels to pass over it comfortably, but from the pictures you shared I can see this does not apply to all shoes.
This is the first time we hear about this particular problem. What we suggest is to make a mention of the exact gap space on our website to avoid such inconvenience for others in the future.
Thanks again for your feedback and wishing you a lovely day,
Rebecca