The hotel is nice and clean. Spa is excellent. However the person at the reception desk was not helpful and nice when I asked for an invoice during check-out. She told me I can not get the invoice since I booked the room via booking and I should ask booking to send the invoice to me. When I asked support from the manager she also refused the reuqest. I had to leave the hotel without having the invoice and they were very rude to me. I travel since several years and book always via booking and finally get an invoice at the hotel desk. This is not an issue for other hotels. I asked help from booking and they promised to contact you as well directly to send me an invoice, since this is your duty. All in all I am very disappointed because of this case.
