We booked the coffee camp for one week (17.-24.9.24) and payed 6000€. The Kennemer Lodge is definitely too small for 6 people. Of course, if you read the explanations carefully you will recognize that before, but in our opinion you can offer this house only for four people, not for six. For this reason we knew we have to book another house we were suprised that there is not enough space.The staff was unfriendly, did not understand that it was a big problem for us, cause it was our wedding that we celebrated at the hippie fish and we promised enough beds to our inner circle that we invited to stay with us at roompot. No discount, no will to help us and it took us ages to get the other house.First collegue we reached on the 18th at the reception told us that we should come back later, cause she is new. We came back later and then the other collegue told us that now everything is fully booked. In the morning it was still possible to book a house online. We did not do that cause we thought its easier to get help from reception but nobody was really interested. I was nearly crying cause we were kind of desperate. After a long time of discussions we got this extra house from friday to monday for nearly 800€!!! and the collegue promised us an early checkin to compensate this mess. I did not ask for it, she offered it and we were thankful. When we came on friday to get the keys I told the women that we have an early checkin cause of all the trouble and so on. She didnt listen to me and gave me a lecture of what an early check in means and that nobody gets an early checkin if there is no receipt. To be honest, I was speechless. Then she gave the keys to me and said that she gonna do an exeption cause the house is already ready. I felt called down to be honest. We were asking for some extra towels which they gave us, but it was feelable that is was unintentionally. The other three houses and the coffee camp were really nice. Only minus at the coffee camp was that the coffee machine was not ready when we checked in and had to be cleaned. Of course, the machine has to be cleaned regulary during the stay but before checkin that should be done. Checkout time at ten is really early therefore that we had to clean everything by ourselves and put the linen off the beds. I hope this message helps you to improve your customer service and get your staff trained better for irregularaties.
