It is difficult to know where to begin....I worked with CINDY for quite some time putting together a safari trip for a family of 12 ...There was nothing that she wouldn't do to make this trip perfect for my clients.....there were changes....lots of questions etc. She always responded to these issues immediately ...I did not have to worry about anything..... Her confidence in the product and services was soooo reassuring.....I could go on and on....THANK YOU CINDY FOR ALL YOUR HELP AND GUIDANCE THROUGH THIS DIFFICULT PROCESS.....THEY LOVED THE TRIP....THX SHELLY