Excellent personalised customer service with all aspects of our trip planning and bookings so far. Questions answered very promptly and it's been brilliant to have this done so easy and efficiently. We have not been to South Africa before so felt that we needed advice about safe and workable routes within our timescale. Shimmy has helped us with all of this and being able to book the parts of the trip we wanted to do ourselves (flights) and Shimmy taking care of the rest has worked very well. Thank you so much.