Nothing has been received and got no answers from your side.
Reply Spiru.com:
Namasté Tiago,
Thank you for posting your review.
How sorry to hear that you have not yet received a response from our customer service team.
All our customers receive a response on a first-come, first-served basis. As indicated in the confirmation you received from us, you will receive a response within 5 working days. We kindly ask you to wait these working days and not to send multiple messages within 24 hours, as this does not ensure that you will be contacted sooner.
We have checked for you and see that your order has already arrived.
We hope you enjoy your purchases!
Warm regards, Spiru