Efficient booking of appointment & pleasant, helpful engagement from the staff.
Documents sent in prior to admin team did not seem to have been seen by Doctor
Reply The Medical Chambers Kensington:
Thank you for providing feedback on your recent appointment with Dr Bataille. We sincerely apologise the documents sent in have not been seen by the doctor. This was an oversight from our Admin team - your email was misread and the documents were not uploaded to the file before the appointment. Following your feedback, further training has been implemented and this has been discussed in our regular meetings to make sure it does not happen again.