They respond poorly to emails late or not at all.For the ordered goods, I transferred € 142.39 to their account at SISOW bank. After a week, the company replies that I have to pay the shipping costs of € 24.45, for Slovenia, if it was right, if you buy goods worth € 99, ??there is free delivery. Ok I transfer money € 24.45 to an account at their SISOW bank-Payment Feature: 100114577 .Sisow Bank refunds my money twice. I asked employee Elina to contact their bank so as not to refund the shipping costs. I didn’t get an answer, they contact me in Dutch, despite asking them for English. So I am very disappointed with the responsiveness of the communication. I ordered on 14.7.2021, to date I have not received the goods or the solution on how to pay the shipping costs. I don't know why SISOW bank refuses money for shipping costs, but the amount of the ordered goods is € 142.39 and they accepted. Payment via IDEAL cannot be transferred because I cannot select a bank, this only works in the Netherlands. I can only pay by bank transfer to your account at your SISOW bank.
Sterke punten
No
Verbeterpunten of tips
Better, faster, more responsive problem-solving communication